Goodson Acura of Dallas

This is the 2nd car we've bought from Goodson in less than a year and once again it was a very positive experience. We pretty much knew what we wanted when we came in, but David helped us evaluate the different options to meet our needs. No pressure sales approach and outstanding service are what made this a great car buying experience.

We did everything over the phone since I live 2 hours away from the dealership. When we got their we were offer water and they got right with us. We waited 5 to10 to minutes, David brought in the sales price we agreed on over the phone and I sign agreeing to the price. Greg Mathews was finishing up with another customer, then he came and got my wife and I. He printed everything, I signed the papers and they handed a set of keys! Patrick then took us outside and walked us through how everything works and synced our phones with the system. Total experience less then 2 hours and we were on our way home with a new 2014 Acura RDX! Great experience and I would recommend them to anyone look for an Acura! Thank You Goodson Acura for making buying a car simple with no hassle.

First off, I am a 25 year old, two years out of college and this was my first vehicle purchase and negotiation experience at a dealership on my own... and it was great! I recently stopped by the Goodson Acura dealership in Dallas, TX to test drive a slightly pre-owned 2013 Acura ILX. Honestly, my original plan was to test drive this vehicle and then make a trip down to Houston to purchase one of two that I found listed significantly lower for almost identical vehicles at a Houston area Chevy dealership. I had already spoken with the Chevy dealership quite extensively via telephone and got them to agree to bring down the price on their vehicle additionally, creating a deal I thought might be too good to pass up. After test driving the vehicle with my Goodson Acura Salesman, Paul Glicker, we discussed the difference in pricing between his vehicle and those I saw listed in Houston. Paul played hardball, however, eventually we were able to get the vehicle price down to a number that we agreed upon, saving me a trip to Houston and helping me get a vehicle that had been fully inspected by an Acura dealership with an unbeatable long-term warranty. My advice for you is to research, research, research before walking into the dealership. Know the prices in your geographical area and have them readily available when you go to the dealership. The internet is very powerful! After that, find Paul Glicker and he will take care of the rest. I had a great experience with Goodson Acura and plan on creating a lasting relationship with their team for years to come.

I helped my daughter buy a pre owned Mazda from these jerks it all went fairly smooth considering my daughter bought the car while she was out of state (she's in the Navy). She bought the car on my advise as I checked the car out and drove it. Upon me picking up the car and getting home I noticed that one of the key fobs did not work. I promptly got on the phone and notified Jared Rios the young salesman that I worked with. He told me to bring the key in. A few minutes letter I got a text message from him stating that his manger said they were not going to replace the key fob. They had placed a piece of scotch tape over the key fob broken part. Immediately I called Jared Rios and asked him why they were not going to replace the key fob. He stated that the car a Mazda was NOT a certified Acura and all they guaranteed me was a working car and one working key. This was a extra key. I'm going to have to come out of my pocket and get a new key and get it programed due to these jerks. It was the principle of the matter I realized the car was sold as it, but to give me a broken key fob from the beginning and try to hide it with scotch tape was scraping the bottom of the barrel and was under handed and low. I was treated very poorly and Goodson Acura you should be ashamed of yourself to take advantage of a veteran doing her duty. We trusted you and you treated us like dirt. Don't try to explain this away with your lame excuses like you are doing with other complaints. The bottom line is you refused to make it right, you did not replace the key fob, and you treated me like dirt as far as customer service after the sale goes. Jared Rios was the salesman, so don't deal with him better yet don't buy a car from Goodson Acura. if they balked on replacing a simple key fob no telling what else they won't stand behind. I'll never ever return to Goodson. They must be happy saving themselves a couple hundred dollars. Very disappointing please beware of these shysters as well as Jared Rios.

Classic Bait and Switch. I had spoken with the Sales Manager and the salesman they assigned me to on a Wed. Made the appt for Saturday and spoke to them several times between Wed and Sat. Had the car financed and was ready to fly in to Dallas, but the night before "the car was sold...but they had a newer model for me to buy". I can't recommend businesses that are dishonest.

Great Service, smooth process. The salesperson and finance officerwere courteous and freindly.

From the initial welcome to the final handshake, Wade West took appropriate care of us. He was professional, fair and efficient with all aspects of the transaction. Excellent follow-up. He knows his product and how to manage the customer experience.

Lena Wyrick worked with me to complete the purchase of a pre-owned Lexus. She was friendly, helpful and knowledgeable about the car I was buying. She made the experience easy. I would recommend her to help you buy your next car. Plano Joe

I had the best car buyin experience here. This place didnt kick me out or ignore me like others. I'm 19 so hardly anyone wants to deal with me. Thanks to Alex Rodriguez I was able to look at & purchase my car. He was extremely helpfull and easy to talk to. He took time to listen and answer all my questions. In my experiences in dealerships he has to he the best one by far. I left that lot feeling like a winner. Then I remember I had more questions about the car i just purchase and I called Alex Rodriguez. Ones again he was a great help. This let me know that he was just being nice just because I might get a car. Therefore Goodson Acura of Dallas is the place to buy and I recommend to speak with Alex Rodriguez.

I could not be happier with my experience at Goodson Acura. Alex Rodriguez went above and beyond to help me find the perfect car! He was extremely helpful, and patient with me - as this was my first time to purchase a car and I had a ton of questions. I would absolutely recommend Goodson Acura and make sure you ask for Alex Rodriguez - truly an awesome person to work with!