Reviews
A Real Texas Dealership
My salesmen was great. He found my vehicle and gave me no excuses HE JUST GOT IT DONE.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Benjamin, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear our team took excellent care of you and provided a pleasant experience. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager
Regular maintenance stop
Prompt, pleasant, and very competent! Prompt, pleasant, and very competent.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Arthur, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear our team took excellent care of you and provided a pleasant experience. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager
Overall Great Experience
The salesperson and finance manager were both very helpful but I would recommend additional quality control measures be put in place before the vehicles are put on the lot as we were missing floor mats to our newly purchased vehicle and had to make a return trip to pick them up. Also, one of the vehicles we were looking at prior to purchase had issues with it's automated lift gate.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Timothy, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear our team took excellent care of you and provided a pleasant experience. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager
Timely, and complete services. New facility
Richard Ancheta always gives us timely and complete information about what is needed on our vehicles. Work is completed well and insurance and/or warranty companies are contacted for us if needed. We have our Lincoln MKZ hybrid and Ford Explorer routinely serviced. I like dealing with one person through process of checkin, service and payment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Craig, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear Richard and our team took excellent care of you and provided a pleasant experience. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager
2013 MKZ Owner
Ed and the service team are always very courteous and professional. They take great care of my 2013 MKZ.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephanie, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear Ed and our team took excellent care of you and provided a pleasant experience. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager
purchase satisfaction
overall the purchase was good I got little frustrated with the delay on a financial approval but at the end everything was good I purchased a 2014 Lincoln MKZ .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Manuel, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear our team took excellent care of you and provided a pleasant experience. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager
Excellent Service Department
Richard Ancheta continues to provide me with excellent customer service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steven, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear Richard and our team took excellent care of you and provided a pleasant experience. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager
Great Waiting Room
Service manager was very courteous and helpful when asked about non-service issue. Waiting area was clean with well stocked refreshments.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Janice, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear our team took excellent care of you and provided a pleasant experience. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager
Great Purchase Experience
We purchased both a 2015 MKZ as well as a 2015 MKC the same day and were very pleased with the experience, even though it was more complex due to the 2 simultaneous purchases. Tremaine and Jerry both were extremely helpful and led us through the process. Thanks to all of the fine people at the dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Phillip, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear our team took excellent care of you and provided a pleasant experience. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager
Great service
My wife took the car in and received excellent service. Thanks.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charlene, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear our team took excellent care of you and provided a pleasant experience. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager