Sewell Cadillac of Dallas

Excellent customer service and always very accommodating and convenient

This is the second time I’ve leased a Cadillac from Sewell and I will continue to because of the customer service when I bring my car in for a car wash- a FREE car wash. I’m always greeted so warmly by all of the associates and my sales person, Melanie is always there to check on how I am doing and if I have any questions. I love the email updates I get to remind me that it’s time for a service and know I will get a smiling face when I come in for service. I’ll never car shop anywhere else!

I have been a Sewell customer for 3 years and am blown away by their costumer service. They make every person feel like a VIP . They thrive in making someone feel comfortable and appreciated each time they enter the dealership. The sale associates are so friendly and go above and beyond. The service drive is quick and easy- I’ve never had an issue. They are my Sewell family and I’m proud to be a Sewell member for life. -Laura

We were treated in a friendly, courteous, and professional manner the whole time. It is the first time in my life I have felt good about buying a car. I searched for the car on CARS.COM, found it, notified that I was interested in it, and almost immediately received an e-mail from the internet sales person, Richard Abel. He treated us with professionalism and has answered all of our questions since. Also, Jordan Mainer, the Finance Manager, handled our paperwork efficiently and again, in a professional manner. I love the car.

Excellant as always. Brandon my service advisor was fantastic. He had the loan car ready and waiting when I arrived with the tow truck. He kept me advised all along the way. That's I continue to chose Sewell.

Very professional dealership. Great experience. Customer focused. Makes me wonder why I ever bought a car from a place not associates with Sewell.

Great staff Straight Answers Quick turn around Unforntunately I missed the car I wanted Just a bit too late to take advantage of this Dallas based dealer

Good staff Very good info on cars for sale, Excellent sales staff with knowledgeable people. I did not succeed in a purchase because I came in too late for the vehicle that I wanted. I would email again and make a purchase if the right Cadillac shows up on the website.

We are searching for a Performance or Premium SRX with low mileage. We have met with Richard Abel and he understands what we are shopping for. Richard was most helpful in explaining the options on the SRX. We are waiting now for the "right car" to come into Sewell for purchase.

I am beyond frustrated with Sewell Cadillac of Dallas. I traded my perfect CTS coupe for an ATS coupe in July of last year. I have regretted it every day. The ATS has, at this time, been in the shop four times for the same issue. It is now going back for the fifth time today. The technician has said the car has an issue, but it continues to "not" get fixed. I tried calling my service advisor, but apparently she is no longer taking my calls. I expect so much more from Sewell and Cadillac. I would like them to do the right thing and rectify the problem. I am thinking I should have purchased the C class Mercedes - such a better car !!!!!