Sewell Subaru

Sewell website stated van had 31,000 miles. Not until we were to the last page of signing did we notice it really has 78000. Too big of an error to feel good about buying anything from them.

We purchase a car infrequently, about every 14 years or so. We drive Subarus. D Oguntona at Sewell Subaru worked hard and smart to find a Subaru matched to our budget, features and color. He worked at our schedule without pushing. The selection and purchase process were great. Thanks D and Sewell Subaru.

Love my new, Assent! Easiest car buying experience, ever. Was treated with respect and was not pressured. Jim Kirby was my salesman, he went over the enitire car with me! Michael in finance was great, too! Sewell customer for life!

Best car sales experience, ever! Very friendly and professional! They listened to what my needs were and accommodated me. Finance was a breeze, even! Difinitely would recommend them!

This was one of the easiest and best experiences I've had buying a car. No pressure, treated me with respect, and knowledgeable agent. I will definitely buy my next car at Sewell.

We've determined that Mr. Sewell's value proposition does not align with our needs and today's pricing transparency for auto purchases. We had done our homework and due diligence in advance to determine that our 2019 Subaru Forester should cost $34k and our 2017 Lexus NXT was worth $27k, so we should have been at $7k net. The Sales Manager started at $13,200 (almost full MSRP for the Subaru and saying our car was worth $23.5k, which is just absurd) and then came back at $10,300. We had thought since our Lexus had 21k miles and was in very good condition that it could be certified, hence our visit to Sewell since it represents both brands. The Sales Manager stated that our tires had only 4 mil of tread. I used my tread depth tool and measured 6 mil, which corroborated what I was told during our recent service at another Lexus dealer. We also test drove a loaner with 5k miles and our preferred color combo only to be subsequently advised it could not be sold to us. We quickly excused ourselves, had lunch, drove 15 miles to a Subaru competitor and had a deal almost exactly at our number within 30 minutes. We even received a Sewell notecard from our salesperson (not the Sales Manager) expressing sincere apologies and regret for how we were treated. Certainly a very stark and different experience from what is happily portrayed in Sewell's television commercials. We prefer to purchase a vehicle with transparent pricing instead of the old way my Dad had to endure, negotiating $500 at a time. I will never visit a Sewell dealership again.

We've determined that Mr. Sewell's value proposition does not align with our needs and today's pricing transparency for auto purchases. We had done our homework and due diligence in advance to determine that our 2019 Subaru Forester should cost $34k and our 2017 Lexus NXT was worth $27k, so we should have been at $7k net. The Sales Manager started at $13,200 (almost full MSRP for the Subaru and saying our car was worth $23.5k, which is just absurd) and then came back at $10,300. We had thought since our Lexus had 21k miles and was in very good condition that it could be certified, hence our visit to Sewell since it represents both brands. The Sales Manager stated that our tires had only 4 mil of tread. I used my tread depth tool and measured 6 mil, which corroborated what I was told during our recent service at another Lexus dealer. We also test drove a loaner with 5k miles and our preferred color combo only to be subsequently advised it could not be sold to us. We quickly excused ourselves, had lunch, drove 15 miles to a Subaru competitor and had a deal almost exactly at our number within 30 minutes. We even received a Sewell notecard from our salesperson (not the Sales Manager) expressing sincere apologies and regret for how we were treated. Certainly a very stark and different experience from what is happily portrayed in Sewell's television commercials. We prefer to purchase a vehicle with transparent pricing instead of the old way my Dad had to endure, negotiating $500 at a time. I will never visit a Sewell dealership again.

Went there today excited to get a used 2015 Lexus IS 250 I was looking at. I met with Kyle, she was very friendly and professional throughout the process. When I first got there and she asked if i had a trade-in and i told her i did, but that i did not have a title in my possession( car has been paid off for almost 4 years).She told me that wasn’t a big deal we could process it as a Lost Title trade-in. So i said...”great!” Since i was only the co-buyer on my trade-in we had to go over to my mom’s house so that she could sign the paperwork for the lost title, but we never made it my mom’s house. I was literally there for 3 hours, until they came to me and told me that there was a lien on my vehicle and i couldn’t trade it in. I was pissed. Had they told me this from the start when she got my trade in’s vehicle information i would’ve left! But no, they waited until i put in my credit application to tell me it was a no-go. Since they (Kyle and her sales manager) didn’t want to work out a new deal without a trade-in, i left. What really upset was the fact that they wasted 3 hours of my time for nothing. I left that dealership empty handed knowing I’ll NEVER be going back there again to buy a car. Extremely disappointed.

Have trouble with RAB? The service department is trained to lie about this topic. They can't keep it from randomly stopping the car and snapping your neck, they can't fix it because Subaru won't correct the problem, Subaru will not recall their cars no matter what. With 13,000 miles I would gladly dump the car but because I am a little more honest than they are I can't in good conscience pass it off as being worth the money I should get for it. Stay away from Sewell, just the usual car dealer bull.

My issue started when I brought my car in for a check engine light and a couple other warranty issues. I pick up the car and there is a huge door ding on the driver door. My wife points it out to the service rep, we go in and watch the video and they determine it was their fault and would fix it. A few days pass, I go to pick up my car, when I pick up my car it is dirty. NEVER have I ever seen sewell give a customer a dirty car, the service rep said it rained earlier that morning and that was the reason. Earlier meaning around 6am and this was around 1pm I'm picking the car up. Ok, no big deal I take the car. I drive the car to my wife, she notices there's grease all over headliner and on driver door panel. Then she notices damage on rear bumper cover. She is livid, and I'm irritated. So I call and ask to speak with the service manager Brian Walker. He asked me to bring the car. I get there, he looks over the car and we go into his office. We sit in his office for over 20 minutes going over camera footage and he determines the damage was done by you guys as the damage wasn't there when I dropped the car off. He says he can't paint the bumper and make it match because it's plastic and wouldn't match. He offers a 300 check, and a full detail and buff. He points out a scuff that would be addressed when they buff the car. I get the car back, the scuff is still there, and I think maybe the scuff wouldn't come out while being buffed. I get it home, take some wax and it comes right off. Meaning Brian lied to me about the buff job. Considering all the other stuff that's happened its no shock and the least of my worries This will be the last car I buy from sewell