Sewell Subaru

Have trouble with RAB? The service department is trained to lie about this topic. They can't keep it from randomly stopping the car and snapping your neck, they can't fix it because Subaru won't correct the problem, Subaru will not recall their cars no matter what. With 13,000 miles I would gladly dump the car but because I am a little more honest than they are I can't in good conscience pass it off as being worth the money I should get for it. Stay away from Sewell, just the usual car dealer bull.

My issue started when I brought my car in for a check engine light and a couple other warranty issues. I pick up the car and there is a huge door ding on the driver door. My wife points it out to the service rep, we go in and watch the video and they determine it was their fault and would fix it. A few days pass, I go to pick up my car, when I pick up my car it is dirty. NEVER have I ever seen sewell give a customer a dirty car, the service rep said it rained earlier that morning and that was the reason. Earlier meaning around 6am and this was around 1pm I'm picking the car up. Ok, no big deal I take the car. I drive the car to my wife, she notices there's grease all over headliner and on driver door panel. Then she notices damage on rear bumper cover. She is livid, and I'm irritated. So I call and ask to speak with the service manager Brian Walker. He asked me to bring the car. I get there, he looks over the car and we go into his office. We sit in his office for over 20 minutes going over camera footage and he determines the damage was done by you guys as the damage wasn't there when I dropped the car off. He says he can't paint the bumper and make it match because it's plastic and wouldn't match. He offers a 300 check, and a full detail and buff. He points out a scuff that would be addressed when they buff the car. I get the car back, the scuff is still there, and I think maybe the scuff wouldn't come out while being buffed. I get it home, take some wax and it comes right off. Meaning Brian lied to me about the buff job. Considering all the other stuff that's happened its no shock and the least of my worries This will be the last car I buy from sewell

My issue started when I brought my car in for a check engine light and a couple other warranty issues. I pick up the car and there is a huge door ding on the driver door. My wife points it out to the service rep, we go in and watch the video and they determine it was their fault and would fix it. A few days pass, I go to pick up my car, when I pick up my car it is dirty. NEVER have I ever seen sewell give a customer a dirty car, the service rep said it rained earlier that morning and that was the reason. Earlier meaning around 6am and this was around 1pm I'm picking the car up. Ok, no big deal I take the car. I drive the car to my wife, she notices there's grease all over headliner and on driver door panel. Then she notices damage on rear bumper cover. She is livid, and I'm irritated. So I call and ask to speak with the service manager Brian Walker. He asked me to bring the car. I get there, he looks over the car and we go into his office. We sit in his office for over 20 minutes going over camera footage and he determines the damage was done by you guys as the damage wasn't there when I dropped the car off. He says he can't paint the bumper and make it match because it's plastic and wouldn't match. He offers a 300 check, and a full detail and buff. He points out a scuff that would be addressed when they buff the car. I get the car back, the scuff is still there, and I think maybe the scuff wouldn't come out while being buffed. I get it home, take some wax and it comes right off. Meaning Brian lied to me about the buff job. Considering all the other stuff that's happened its no shock and the least of my worries

You cannot go wrong at Sewell Subaru. For me, Sewell Subaru was a hidden secret. I had a misconception of Subaru's as tiny cars. But, just like other makes, Subaru's come in all sizes, and the technology is as great or better than other makes. The value is indisputable. And Sewell Subaru, as a dealership in Dallas, provides its buyers all of the extra's that are usually only at luxury brand dealerships, such as free loaners when cars are serviced & free car washes. Salesman, Pat Bentel, is a terrific representative of Sewell Subaru. I especially appreciated his allowing me to test drive the Subaru on the toll road, as well as test-experience the amazing rear emergency braking with a yellow cone.

My wife and I had an incredible experience with Clay Johnson at Sewell Subaru of Dallas. This dealership really does value every client or potential client and try extremely hard. We'd never bought a Subaru before and had a really crappy Jeep before (seriously just a piece of s**t) that constantly broke down. We had a beating getting that car serviced from different dealerships that treated us poorly, etc. Anyways, so we came to Sewell of Subaru to exchange our jeep for a used CPO 2017 Subaru Outback 3.6r touring, all white, bad mother. We initially looked at the foresters and liked them but fell in love with the more powerful 3.6r outback model. Never did we feel sold or pressured by Clay or anyone at the dealership. They were upfront about anything that might have happened to the car. No surprises and I trust if I had found something later, they would do the right thing. We became a Subaru family because of this dealership and they've earned buckets of my money for years to come... hopefully all going to Clay. Cheers and good luck Sewell Subaru!! Kevin M. p.s. free car washes - free loaner car during service - roadside assistance within certain mile radius. they rock!

Got a letter from Subaru stating that the Takata airbags were recalled. I have been through this before with my Honda, so no big deal. Called to make an appointment to drop off the car. When I got to the dealership early this next morning, they said “um... we don't have the airbag in stock.” Something as big as a Takata airbag recall should be handled better! The scheduler should at least know the stock situation. Had to drive back home and wait for the airbag to come in a week later. Rescheduled again and made sure they actually had my airbag before making the drive into town to drop the car off. They had previously agreed to provide a loaner car, and imagine my surprise when they tried to stick me with a compact car from some other maker. I had to ask them to provide an equivalent model to my Outback. I returned a couple days later, picked up my car and noticed when I got home that some dash parts had been broken in the airbag replacement. I also had a driver's door window switch that suddenly stopped working and a windshield washer motor that didn't have as much pressure. Odd, huh? When I quizzed the CSR about the coincidence of this and the dash parts being broken he responded very defensively and seemed incredulous that I would make such an association. I did not take the car back to get these items addressed as it is not really worth the fight. I can't say for certain the door switch or the washer was their fault, and the dash parts aren't that noticeable in the grand scheme of things. Maybe just a weird coincidence, but I still didn't appreciate how the guy responded. As a very busy person as most of us are, I prefer to move on and deal with a better dealership next time.

Everything went very smooth and easy. The price they quoted me was in the price range we were looking at. Would definitely recommend to others.

They really took care of me and my wife. They offered a fair price right off the bat and we didn't have to haggle to get a good deal.

Sewell Subaru of Dallas has earned my loyalty. They have a beautiful facility on Lemon Ave. near Love Field, a large inventory, knowledgeable sales team of mostly long-term Sewell employees who don't employ high pressure tactics, and a top shelf service department. I have been satisfied with every engagement, and when it's time to buy another Subaru they will absolutely get our business.

We just purchased our 4th vehicle from the Sewell family. Trevor McDonal at Seeell Subaru was by far one of the best Sales representatives to work with. He is courteous and goes above and beyond to make sure our needs were met. It was a great buying experience. I love my new Legacy. Heather M