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Jack O' Diamonds

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,005 reviews)
2022 consumer dealer award
View 3 awards
2022 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,005 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jack O' Diamonds from DealerRater.

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Purchase of Truck 10/11/17

All of my questions were answered and I was given undivided attention during the purchase by James McLouth. He was very knowledgeable about the truck

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

"The Blessing"

I visited Jack O Diamonds a few months ago because I loved the Honda Accord, and the Lord sent Lance Nichols to assist me. Lance knew the product and told me the in's and out's of the Accord. I didn't purchase that day but I told Lance I would be back. I returned several times and Lance wasn't pushy, but he kept trying to work the right deal. The managers even stepped in to help finalize the deal! Finally, I returned one more time and drove off in an amazing, blessed piece of machinery!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My husband and I had a pleasant and fun buying experience.

Chris Landrum, sales consultant, answered every question we had with patience and excellent knowledge. Other J O Diamonds' staff members were very friendly and helpful. Together they made our buying experience pleasant and fun. We would recommend this dealership to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very positive experience

I had not been to this dealership before and was very impressed with the experience. James McLouth was the salesman who helped me find just what I wanted. He was very informative and helped me pick out just the car I wanted. Taylor informed me about the service area and helped me pick out some add-ons I needed. JT (money man) was very informative as well and I am very happy with the whole experience and very impressed. I love my Pilot, and I would definitely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Sales Transaction!

James McLouth made the car buying experience simple and enjoyable. His product knowledge is superb and the confidence he expresses for his product is refreshing and genuine. My wife and I left the dealership in our new car commenting how enjoyable and satisfying the experience was and how we loved our new vehicle. We are now looking forward to a continued relationship with Jack O' Diamonds!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jack O'Diamonds The Place To Go for a Vehicle - Great Folks!

Travis Byrd with Jack O'Diamonds is a super caring, professional salesman. He made our dream a reality with our new truck. We were on our way to Ft Worth to purchase a truck off of Craigslist but decided to make one last effort to purchase a truck in town (Tyler). The truck Travis showed my husband was a little more than what we were going to pay for in Ft Worth. So, we thanked him and informed him that we would purchase the truck we had seen on Craigslist. Knowing that we were on our way to Ft Worth, Travis went the extra mile and continued working on a better deal for us. He called to inform us that he was able to get better deal on the truck if the one in Ft Worth did not pan out. Well, needless to say, that truck did not pan out and we felt relieved knowing that there was a truck waiting for us in Tyler and we did not feel pressured into taking the one in Ft Worth. Had it not been for Travis calling us back, we would have purchased the truck that my husband was not too happy with. But because of Travis' hard work and caring, we purchased the truck that my husband is now super happy with. Thank you again Travis for your hard work in helping us get the truck that my husband wanted in the first place and is oh so happy with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Service...

Julio Chavez was the salesman that we dealt with. He was very professional and helpful. Prior to us leaving the deslership, he noticed a problem with the back window tint...I'm glad he caught that...we drove 3 hours to get my vehicle...and was able to have the back window re tinted...thanks Julio for great customer service...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dennis Ogier

Everything went good, Travis Byrd went out of his way to get me financed. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Exceptional, honest and sincere sales and service

This is my third CRV and Craig Williams sold me each one. He is an exceptional, sincere, genuine and honest person as well as a salesman. I never felt pressured during the process either from Craig or other members of the staff at JOD. It's the best place to purchase a Honda!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fantastic Service

Super clean facility. The sales staff and finance department are top notch and class act people. It was an amazing experience buying my second car from JOD Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.