Jack O' Diamonds

I purchased a vehicle from this dealership on June 30th, 2017. I am going to start out this review with the positives: My salesman James C., Ernest (and his bearded coworker - sorry I did not get your name), and DJ the finance manager. These men handled themselves with dignity and professionalism. My entire experience with my salesman was very positive from start to finish. If I could rate these men alone they would get 5 of 5. I was referring individuals to this dealership due to my interactions and experience with James, before they decided to attempt to not honor an agreement. The negatives: The amount of trouble I had to get this dealership, specifically the general manager, to honor an agreement. Jack O'Diamonds accepted my deposit in May, signed car info and MSRP agreement, and took copies of documentation from me so we would be ready to get the purchase going when the car arrived (ID, Social, Insurance, finance info). Communications with this dealership made every indication the purchase would be made upon arrival. On the last day of the car’s ETA I am told that the manager regrets the MSRP agreement and decided to hold the car for a minimum of 90 days (confirmed by a call I made to the sales manager) to draw customers in to get their moneys worth. I was not informed of this until June 28th (the last day of my ETA). I was told the transport truck with the car arrived, but left without delivering it. I never claimed they had it, just that they rescinded their agreement to sell it to me when it DID arrive. I have seen claims that I should have talked to the dealership before I posted a video. I confirmed the 90 day hold situation with both my salesman and the sales manager as soon as I was informed and before the video discussing my experience was ever created. I intentionally stayed away from posting any reviews or encouraging individuals to do so, even though it appeared employees were attempting to bait me into posting in the review section by calling me out in their reviews. What other people do with information given is not under my control. When the Jalopnik article discussing this situation was posted I was not contacted by the author, who made a couple of incorrect assumptions based off of what other individuals misinterpreted. I saw some errors and immediately posted a clarification (not a retraction) on Facebook publicly, the article comments itself, and emailed the author directly. The dealership has continually addressed issues that I did not claim and ignored the actual issues. In a meeting that my salesman was not allowed in, even though we requested him, the GM stated he was at fault for this situation, but he was still going to keep the car in the show room. He has on multiple occasions stated if my experience wasn’t positive I wouldn’t have an experience with them at all. I have these claims documented. In every interaction the GM threatened to give me my deposit back if I didn’t have a positive experience and stop “lying” or attempted to convince me to take my deposit back. Throughout all of this they called it my car, but would not back anything up with writing (since my documents for my initial deposit before they changed their minds about the agreement). The personal and unprofessional level this dealership took this to. I received after-hours phone calls from the GM to accuse, manipulate, and vent at me (when he was off work). Employees of the dealership messaged my friends on Facebook to speak negatively of me and call me a liar. Employees who are not friendly towards me attempted to “friend” me on Facebook. The environment of the dealership when they changed their mind (due to the negative feedback they were receiving) and allowed to purchase the car. I was not assisted until I texted the GM I had arrived, even though many workers were clearly not busy as they spent their time pacing around us and glaring. Which is unlike the experience my friend had coming in to meet me there. He walked through the doors and was immediately greeted by a nearby salesman. I have these claims documented and witnesses to this. The bottom line is: dealer’s remorse is not the customer's responsibility. The agreement was honored not because of the integrity of the dealership, but because they got called out. There was time before the backlash got out of control to make this right. Yes I have my car now, but I am not a satisfied customer. However, I stuck to my agreement and bought the car upon arrival at MSRP.

Alex Schell took great care of me I didn't feel pressure and he took a lot of time. Plus I got the car I wanted with reasonable payments.

We went to Jack O'Diamonds to see about a repair on our 2005 Accord, and ended up trading for a Certified Used 2015 Accord. Our salesman, Lance Nichols, was very knowledgable and patient with us. He spent a lot of time showing us vehicles, test driving, discussing, etc. We particulary appreciated the fact that Lance was not a "high pressure" sales person like so many we have dealt with and walked away from. All of the dealership personnel were very courteous, helpful, and obviously knew their business. Will definitely recommend this store and Lance Nichols!

Was looking for a Honda SUV; however, purchased a 2017 HRV and extremely pleased with it. Love the rich green color. Sales rep Craig was professional and personable. Pleased with the entire car buying experience!!

Went in with what I thought was an exhaust leak. Left my car so it could be checked out. Melvin in the shuttle took me home. Got a response by noon!!

Everyone was so nice and helpful! Wonderful place of business! Loved the atmosphere and friendly staff! Would definitely recommend this place of business to anyone!

We had a very pleasant visit and transaction. They were very helpful in finding exactly what we were looking for, and willing to work with us on pricing. One of the most enjoyable visits I've had to a dealership.

The customer service was great and we were able to negotiate quickly. I drove off in my new car a happy customer and will be coming back.

Great experience!! sales rep Travis was very professional, and not pushy. If I need to buy in future, would come back to him. Customer service was great on closing! Taylor was great on explaining the add-ons.

I brought my CRV in for a tire rotation/oil change. Service was provided promptly. I would recommend this dealership for purchase and service. This is my 2nd JOD vehicle.