Reviews
Great to Work With! Genuine & Honest
All the staff were very friendly and great to work with. Sang noticed us as soon as we drove in and headed to the lot to start looking. No hard sale push. Just genuinely wanted to help us find what we wanted. Zac was very helpful and gave us the time needed to make our decision with no pressure. Thanks to Willie for answering all our extended warranty questions. When we win the lottery, we’ll be back to buy that red F250 from Sang! 😃
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the review, Dona! The Grapevine Ford team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Customer Loyalty Director
Terrible dealership with con-type employes
Maxwell is great. Everybody else there is dishonest and agreed on a price and after the fact added additional items to the bill of sale and said they wouldn’t sell me the truck unless I got them. Was willing to write a 90k check for the truck and ended up walking out. 10 minutes later they called asking “how can we get your business”. Also made a comment about my income that “if I make so much money why is it a big deal we add on these extra services”. Sharing information about my income to other employees isn’t appreciated. Terrible dealership with a bunch of shark employees who think they are slick. 😂
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi. I am incredibly sorry to hear about the situation. We appreciate you letting us know and providing us with this feedback. I work with the customer relations team to help pinpoint and fix errors that occur. We’d like to discuss your concerns further to see if there is anything we can do to make this right for you. Please contact our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
I had an absolutely amazing experience with the team at
I had an absolutely amazing experience with the team at Grapevine Ford! Gabby was wonderful! She made the truck buying experience relaxing and fun! I would highly recommend Grapevine Ford!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Glad we could help! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. -- Customer Loyalty Director
The dealership met our requests and provided all service
The dealership met our requests and provided all service needed to our satisfaction. We found and purchased the truck we were seeking.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Tom! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Customer Loyalty Director
Good buying experience
Jose was my sales person and he did a great job and getting me what I wanted. Andrew from finance was very transparent and I am glad I made the drive to Grapevine
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Glad to hear it, Joshua! Thank you for taking the time to rate us. Please let us know if you need anything else in the future. --Customer Loyalty Director
Doni and joe are the best.
Doni and joe are the best. Very helpful and friendly. They got me into the perfect truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the review! The Grapevine Ford team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Customer Loyalty Director
Great example of a good experience
In and out so fast Robert Manning was such a helpful salesman. Overall great experience, would definitely buy another car from this dealership. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I am happy to hear our team was able to help, Twila. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Customer Loyalty Director
Love my Ford Explorer!
Love Grapevine Ford! 💙🚙 My sales manager Doni and loan officer Joel were great! They answered all my questions, had great customer service, and very efficient. I am a repeat customer, and will definitely be back! I highly recommend them!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words, Shannon! I am happy to hear that we could help. Please let me know if you need anything else. --Customer Loyalty Director
Awesome car buying experience!
Chris and the whole team did a great job! Went well above and beyond to ensure all our expectations were met. Awesome car buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Scott! It means a lot to us to know that our team members left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Customer Loyalty Director
Excellent customer service
Our salesman, Keaton, did a wonderful job answering all our questions. The buying experience was wonderful. We left feeling appreciated and very happy with our new truck purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Thomas! I am glad to hear our team member Keaton left a great impression. Please let us know if you need anything in the future. --Customer Loyalty Director