Reviews
Bill Luke did not disappoint.
Bill Luke did not disappoint. After dealing with the horrors of other local dealerships and having two deals fall through, I was reluctant to even buy my car from a dealership. I found the exact car that I wanted online and called Bill Luke. Jacob from internet sales, helped me. He was awesome. I told him exactly what I wanted and he assured me that they could make that happen. I told him I did not wanna haggle once I got there. I told Jacob I wanted this to be a good experience. No going back-and-forth. He totally delivered on this promise. He set me up with Chandler. Chandler was amazing. He accompanied me on a test drive. We laughed and joked and had a great time. I test drove the vehicle. Fell in love with it. By the time I got back from the test drive, my paperwork is ready to sign. Full transparency. Cash deal. No dealer adds. Exactly what they promised… So I sat down with Christian. He helped me with all of the paperwork. He was awesome. I told him of my horrible experiences with Bell Honda. He listened and agreed that they suck. It’s nice to feel listened to and supported in your struggle. I had had a horrible week and these guys were just what I needed. Paperwork took just a few minutes. Super easy to do with their awesome digital desk screen thingy. Cool feature. The next day, I was stuck at work and let Chandler know that I would be in a little later to pick up my car. He was so sweet! He offered to bring it to me. An hour later, Chandler showed up at my building with keys, New car parked at valet. It was awesome. 180 from any experience I’ve ever had with any dealership. I highly recommend Bill Luke and this is coming from someone who despises dealerships. Every person I dealt with was professional and fun to deal with. It’s no wonder they’ve been in business since 1927. Keep it up. Bill Luke is the ONLY dealership in the valley that I would recommend and I just shopped for cars for three months solid. They’re a pleasure to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Salesperson Robert Turner was helpfull working with us to
Salesperson Robert Turner was helpfull working with us to find the right Alfa. Positive purchasing experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Worked with Robert to find the right vehicle for us -
Worked with Robert to find the right vehicle for us - never felt pressured and he never got frustrated with our endless questions. Great experience! Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very down to earth salespeople.
Very down to earth salespeople. Simple. Transparent. Helpful outside of their own interests. I dealt with James and Elias.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jack was great to work with, highly recommend working
Jack was great to work with, highly recommend working with him to find your car. This dealership was professional, transparent and made the car buying process seamless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Watch it they took me to a room where you can't see what
Watch it they took me to a room where you can't see what your signing.and I told fiance manager I wanted 6000 put down for price of car they applied 2000 and put in 4000 for themselves I'm a disabled person who has cognitive issues from a TBI only to find out he didn't do what I ask and f----- me over could give negative 5star if I could
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hector provided exceptional service—knowledgeable,
Hector provided exceptional service—knowledgeable, attentive, and made entire car-buying process smooth and enjoyable!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Chandler deserves more stars than we could give him.
Chandler deserves more stars than we could give him. He truly became part of our family. He is very professional, knowledgeable and treated us like family! We prayed about our purchase and feel Blessed and grateful for Chandler and your dealership. Thank you for caring about family and we love Bill Luke. This is our third purchase. Thank you for being a family business and making family such a beautiful legacy. We worked with Troy in Finance and now working with his son is such a Blessing and we are truly grateful that your company cares about family. It was truly amazing, all of our neighbors/friends came over to celebrate with us over our new truck and we lovingly recommended Chandler and your dealership and we will lovingly refer to Chandler at every opportunity! We thank everyone and I'm so grateful we love you Chandler. Matt and Heather Simpson. 🙏💜🙏
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Elias was friendly, courteous and efficient.
Elias was friendly, courteous and efficient. Finance department was quick and easy to get us through the purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Elias helped us out on our purchase of a used vehicle and
Elias helped us out on our purchase of a used vehicle and made the process as smooth as possible. Didn't add any sort of uncharges and was very personable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase