Bill Luke Tempe

Chandler helped us very well and was a great nice and all around person go to him.

Chandler was great to have , made us feel very welcoming and gave us great customer service !

Half baked attempted to reach out for information. Follow ups asking if I’d been followed up with. There were more follow ups saying “has someone reached out to you?” “No, not really” “we apologize for the experience we will have someone reach out to you”. That happened about 3 times. Large dealership but horrible service. Can’t imagine buying anything from there.

Great service quick and easy it made car buying a great experience for me great salesman

Elias is the best!! So nice and sooooo helpful!! and laughed at my jokes haha

Amazing experience! Salesman Chandler Phillips and Alex Phillips were great to work with!! the entire process was stress-free! I love my new car and will definitely refer family / friends!!

Chandler is one xxxx of a sales guys, I would buy another car from him.

I went in looking for a specific vehicle. The entire experience from walking in the front door to driving home was fantastic and stress free. Thank you Chandler for your great service.

We bought a 2023 used Toyota RAV4 from Bill Luke Tempe in June 2024. I could not be at the dealership to sign papers because we had a sick dog at home and couldn't leave him. My husband went down and handled the negotiations, and I signed the paperwork via DocuSign. My husband told the finance guy, George, multiple times that we did not want any extra charges, i.e., window breakage coverage, dent coverage, extended warranty, etc. (meaning NO EXTRA CHARGES). George agreed to those terms. My husband never saw the paperwork because it was emailed directly to me for signature. While signing, I noted a "lifetime tint protection fee" for 399.00. I suppose I should have asked my husband about it, but I assumed he requested it since it was in the contract. When I questioned him about it when he got home, he stated he told George in no uncertain terms that there should be no extra charges added. My husband called George the next day to discuss this charge, and George's response was, "You signed the paperwork!" My husband then asked to speak to the manager. The "manager" called my husband back the next day, and his response was similar, "You signed the paperwork. What do you want me to do?" My husband responded that the right and ethical thing to do would be to refund the money since he explicitly stated "No Extra Charges." The manager said, "Well, that's not going to happen," and when my husband told him we would leave bad reviews regarding their shady practices and horrible customer service, he responded, "Go ahead and do what you have to do." I will never do business with Bill Luke again, and I recommend anyone else doing business with them check their contracts very carefully to make sure no additional costs have been slipped in without their knowledge prior to signing!

Hector was excellent! Very honest and well dressed Thank you Yes I will buy again from Hector