Grubbs INFINITI

GREAT SERVICE !!!! YESTERDAY 2/27/2021 OUR FAMILY HAD THE GREATEST EXPERIENCE ON THE PURCHACE OF A 2011 KIA SORENTO, FOR OUR DAUGHTER. ARMANI LE ROUX IS ONE OF THE MOST PROFESSIONAL, KIND HEARTED SALES PERSON THAT WE'VE ENCOUNTERED. NEEDLESS TO SAY THIS CAR BUYING EXPERIENCE HAS CHANGED MY ENTIRE VIEW ON THE PURCHASING OF A USED VEHICLE. ONCE AGAIN, THANK YOU TO THE ENTIRE TEAM AT GRUBBS INFINITI !!! TIM & DINIA HENDERSON AND OUR DAUGHTER MAYA !!!!!

I love Grubbs! Fast and efficient service. Brad is the best service provider. I got a loaner car and I brought it back 3 days later. No issues at all.

Great service! Paul his a true professional, listens to us and does what he says. Eating area very comfortable. Overall a 5 out of 5 experience.

We drive a very low mileage older year model QX56. Grubbs treats us with service as if we are driving a current year model. Their attention to detail makes us feel like we are just as special as their new car customers. Our service advisor, Brad Ogle, was able to diagnose and repair an issue that was extremely difficult . We appreciate his patience and diligence to complete the repairs.

Julie Kinney was awesome. Very professional and updated me frequently. She gets the 10+, Golden Star. She was great!!!! The service call taker/scheduler, Marisol??, I couldn't understand her when she said her name, is a completely different story. I have called several times leading up to my service and she is very unknowledgeable, puts me on terminal hold and doesn't ever have any answers and when she responds, it is very curt. She will absolutely ruin a great rating for a service advisor if the client is unaware that even though a service advisor is great but gives a low rating due to this service call taker, it would be very unfair to the service advisor. This call taker needs either be trained, get more training or if she has had both, maybe put her in a different position so that advisors are not unfairly rated due to her inexperience/unprofessionalism. First impressions matter and she doesn't cut it. Your competitor in Frisco doesn't have this issue w the service call taker/scheduler. I reiterate that Julie Kinney was on task and great to work with. I gace a rating of 5 based on her performance only, not based on poor performance of service call taker/scheduler. That girl gets an "F" or a -10.

Sam Ogunniran , Is the best Salesperson hands down, he was very patient and made sure I received the best rates and the best quality of business throughout the entire process. If anyone is need of a great and awesome sales person Sammie is the one. Thanks Grubbs Infinity and Sammie for your incredible service.

This is my 4th car I purchased from Grubbs Infiniti. Even though I live about an hour away from the dealership I still choose to go there always. The customer service I receive over there is exceptional and it's always a pleasure purchasing a car there. Wendy my sales associate did not let me feel like I was purchasing a car it was more of a building a relationship. Thank you to the entire dealership and the staff for always taking care of me and my car needs. I would highly recommend you to go see Wendy in the sales department if you're in the market of purchasing a car, she does an amazing job working with you.

Best dealership I’ve been to! They didn’t sugar coat anything and was honest about the deal we were getting. We will for sure be back to purchase again in the future!

Julie Kinney went over and above with her assistance , she was informative, thoughtful, knowledgeable and very kind. Julie kept in constant contact with me with all my services. I’m grateful for all her help.

Corey and All my Grubbs family 😉😘🙌🏽. I’m so thankful and grateful for your ongoing support and efforts to ensure excellent customer service and going over and beyond to satisfy the customers including myself.