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Grubbs INFINITI

(2,327 reviews)
Visit Grubbs INFINITI
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 9 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (817) 786-4705 (817) 786-4705
Used (817) 786-4953 (817) 786-4953
Service (817) 803-6216 (817) 803-6216

Reviews

(2,327 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grubbs INFINITI from DealerRater.

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Great service, professional, and pleased with my...

Great service, professional, and pleased with my vehicle! We have a good relationship with our Advisor who was in communication with us throughout the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Friendly, professional, and responsive to my SUV’s...

Friendly, professional, and responsive to my SUV’s service needs without being over aggressive on selling services. Danny always explains the work done and the work suggested with honest information and answers my questions openly. I trust his judgement and he works with me. I will always request him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Summer the dealer

I paula and Patrick really enjoyed the walk around and refreshments was amazing.. the timing was well worth the wait.. summer was my dealer and she made sure I didn’t leave there without being satisfied with my new vehicle! She work amazing price deals for me and my husband.. we was a little nervous cause I thought we was going to get another turn around but summer work out our financial part of the process she was so optimistic and eager to assure we was gonna be happy before we left Grubbs infinity. I would recommend her to any of my friends. To buy a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Great experience with Grubbs every time I have visited...

Great experience with Grubbs every time I have visited the service department. I purchased my q50 from another infinity dealership but I’m always treated like I purchased it from Grubbs . I appreciate the hospitality.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Wonderful very polite and taking care of businesses. You...

Wonderful very polite and taking care of businesses. You all work as a team , and you don’t give up until you find out what the problem is with your car. Vincent service advisor, kori service managers, Manni (service advisor) All help to provide us with good experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great sales experience with Rachid and Wesley. Jade in...

Great sales experience with Rachid and Wesley. Jade in servicing is also great! I’ve purchased multiple cars with Grubbs and will continue to go back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Shady

Bait and switch specialists. We never found a car that was listed on Cars.com actually existed at the dealership. We initially contacted them regarding a specific listing and were told to come in and see it. While on the way to the dealership, we got a call “Sorry it sold, but I have others, see you soon.” The others were priced thousands more. We found another that was listed that we wanted to see...”oh man, I can’t find that one I don’t know where it is.” I get a call from the salesman the next day that he has keys to a service loaner that he can sell for an acceptable price. He calls me a few minutes later saying that it’s no longer available. Same thing happens the next day...I ask him to take me off his list. I then call and speak to a different salesman and inquire about the original vehicle...”yeah, I have it come on down.” He calls me back a few minutes later “man I’m sorry that one was sold on Saturday, but I have others...” Interesting note — today, 6 days after beginning the search, all of these cars are still listed on cars.com as available.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Thank you so much for the awesome service. Julie is A1...

Thank you so much for the awesome service. Julie is A1 and always makes me as a Grubbs customer feel comfortable with the entire service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I Always receive great service. I have dealt with Paul,...

I Always receive great service. I have dealt with Paul, Julie and Todd. All of them treat me like a valued customer. They have refreshments in there waiting area, which makes it nice. They keep you in communication about your car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Used the Grubbs service department and was so impressed...

Used the Grubbs service department and was so impressed with the experience that I will never take my car elsewhere. From the ease of scheduling to the Valet plus service to the service coordinator, everything was so easy and convenient!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.