Reviews
The experience at advantage BMW was fair in a timely
The experience at advantage BMW was fair in a timely manner and very gracious staff to deal with
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
Worse service experience I?
Worse service experience I?ve ever had with a ?luxury? dealership brand. Don?t do it, save yourself the headache of getting your vehicle service with Advantage BMW
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Tania, Thank you for taking the time to share your feedback. We sincerely regret to hear that your recent experience with our service team fell short of expectations—especially when visiting a brand that promises a premium level of care. Your comments are deeply concerning to us, and we would greatly appreciate the opportunity to learn more about what went wrong and how we can make things right. Providing every guest with a seamless and respectful experience is our top priority, and it’s clear that we missed the mark in your case. Please reach out to us directly at 713-289-1212 so we can look into this matter further and work toward a resolution. Thank you again for your feedback—it helps us improve. Sebastian Olszewski General Manager
I like this dealership Giancarlo listened to what exactly
I like this dealership Giancarlo listened to what exactly I was wanting and he was very receptive of what I was wanting to pay. He made the deal work and that?s what I like from a dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
everything provided was very well done and professional.
everything provided was very well done and professional. The detail of final product makes my car look like brand new and it feels clean and shinny.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My service advisor, Lourdes, was very inattentive,
My service advisor, Lourdes, was very inattentive, unkind. We asked her if someone could take us to the Galleria and she said yes but didn't say when. I had to call an UBER. She didn't explain to me anything about the service I had
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Monem, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience at Advantage BMW Midtown and the disappointment you felt during your service visit. Your comments regarding the lack of communication and attentiveness from your service advisor are very concerning to us. This is not reflective of the level of service we strive to provide to our valued customers. We understand how frustrating it must have been to feel left without clarity or proper assistance—especially when relying on our shuttle service for transportation. Please accept our sincere apologies for the inconvenience and the impression left during your visit. We would greatly appreciate the opportunity to speak with you directly to better understand what happened and see how we can make things right. If you’re open to it, please contact our management team at your earliest convenience. Thank you again for bringing this to our attention—we’re committed to making improvements and restoring your confidence in our dealership. Sebastian Olszewski General Manager | Advantage BMW Midtown solszewski@group1auto.com
Rosie was my service coordinator today and provided the
Rosie was my service coordinator today and provided the best service I?ve ever had at any dealership, hands down. I even showed up on the wrong day for my appointment and she made it all work. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Always My service rep Bernardo is above par professional
Always My service rep Bernardo is above par professional and gets the job done @ ✅ best rates Advantage always takes great care of my Dinan Beemer with detailed videos before repair Thanks n blessings Dr AJ 😊
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Advantage BMW Midtown. If you have any further questions, please give us a call. We're always happy to help!
Very professional employees both in the service
Very professional employees both in the service department and the sales department. Service department keeps me informed of the status of my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi John, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I love this location, never had any issues with my car
I love this location, never had any issues with my car after servicing.Clean facility.My favorite service consultant is Elaine.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Advantage BMW Midtown. Please don't hesitate to reach out if there's anything additional we can do for you.
Always a pleasure working with Advantage BMW Midtown.
Always a pleasure working with Advantage BMW Midtown. Al Lloyd made the car selection experience very seamless. His knowledge and guidance made all the difference in my purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jerome, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Advantage BMW Midtown. Please don't hesitate to reach out to us if there's anything more we can do!