Reviews
My service advisor Mr.
My service advisor Mr. Barry was very upfront and transparent with repairs that were needed for my vehicle. Repairs were done in a timely manner with prompt communication from Mr.Barry.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Pamela, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
I lost my home last week on the same day I lost a tire.
I lost my home last week on the same day I lost a tire. Anna and Rebeca did EVERYTHING in their power to ensure that I was well taken care of, heard, appreciated, and SAFE. I will never take my car to an outside dealership. I still need to stop by to give them both hugs. In my darkest days the staff at this dealership was my brightest light. I will forever be grateful. Thank you. This may sound mushy and scripted but I promise you… I was terrified and alone and I left this dealership with hope. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Advantage BMW Midtown. If you have any further questions, please give us a call. We're always happy to help!
Outstanding customer service.
Outstanding customer service. BMW Midtown is the best in every way possible. My dealership for the last 20 years
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Andrea, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
It was excellent.
It was excellent. Brandon made sure that the services provided were great. Very professional Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nikita, we're happy you found our staff to be so supportive during your experience here at Advantage BMW Midtown. Please don't hesitate to reach out if there's anything additional we can do for you.
Great service.
Great service. Josh was great. Will request him again as my service advisor. Location works great for me because I work downtown and they provide the shuttle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Louis was exceptional and provided me with a smooth and
Louis was exceptional and provided me with a smooth and stress-free purchasing experience! We will be back in soon to work with Louis with our X5 lease!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Robert G.
Robert G., my service advisor is super helpful. He always makes sure that I have a clear understanding of what the issues are and the processes. Shuttle drivers are always friendly as well. After the complimentary car wash, the interior was spotless, exterior?not so much.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sebastian Olszewski General Manager solszewski@advantagecars.com
Purchased a used BMW.
Purchased a used BMW. Love the car. But the trade in offer was a joke. Would not match the offer from CarMax and acted stunned that I came back with a check from CarMax for 8 THOUSAND over their offer. And no wiggle room on the sticker price. Pros: Genius set up my digital key and Carolay which was helpful. After going back and forth to CarMax it was a loooong day. Filled gas tank. Cleaned car to perfection. This is the 2nd car purchased here. No credit for loyalty. Also, did not finance and still had to sit through long meeting to discuss service contracts. I was able to post date a check until CarMax check cleared.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Kathie, Thank you for your feedback and for choosing Advantage BMW Midtown for your vehicle purchase. We’re glad to hear that you love your BMW and that Carolay and our Genius team were able to support you effectively. However, we are truly sorry to hear about your dissatisfaction with the trade-in experience and the negotiation process. We strive to provide competitive offers and a transparent process, and we regret that this wasn’t your experience. Your comments about loyalty recognition and the time spent in finance discussions—despite not financing—are also taken seriously, and we’ll review our procedures to ensure a smoother experience in the future. We appreciate your business and value your input, as it helps us improve. Should you wish to discuss your experience further, please don’t hesitate to reach out to our management team directly. Sebastian Olszewski General Manager solszewski@group1auto.com
Easy negotiations on my trade and efficient processing of
Easy negotiations on my trade and efficient processing of the entire transaction. Albie was very helpful in programming some of the technology and giving me a tutorial.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Heather, thank you for your kind review; we are happy to pass your comments to Albie here at Advantage BMW Midtown! Feel free to reach out to us if you need anything. Have a wonderful day.
Josh was very thorough.
Josh was very thorough. I really enjoyed working with him. I will be back for additional services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Eric, we're happy you found our staff to be so supportive during your experience here at Advantage BMW Midtown. If you have any further questions, please give us a call. We're always happy to help!