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Mike Calvert Toyota

(1,701 reviews)
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(1,701 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Calvert Toyota from DealerRater.

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Overcharged for a routine maintenance.

Overcharged for a routine maintenance. Almost 900 dollar for a 235 dollar worth of maintenance.work . Unbelievable. Just changed engine oil and rotated the tier. Never ever wanted to come back to your service again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

We would like to discuss your experience, please contact our Customer Relations Manager at 713-558-8125

Advisor spoke to the Mike Calvert staff in the drop off

Advisor spoke to the Mike Calvert staff in the drop off area in a language other than English. That staff removes the engine air filter and cabin air filter and throws it in trash. Car has only 15k miles and there was no dirt on filter. Really cheap and unethical way to generate revenue. Only Windsheild wiper fluid appears behind topped off and video shot. All the other fluids were below the min level. Invoice states number of line items for $69. At least should min top off all fluids.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We regret to hear about your experience and would like to discuss that with you. Please contact our Customer Relations Manager at 713-558-8125

Great customer service, thorough inspection, efficient

Great customer service, thorough inspection, efficient service time, clean waiting area and restrooms. Highly recommend this location

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excelente Servicio, muy profesional muchas gracias hizo

Excelente Servicio, muy profesional muchas gracias hizo un excelente trabajo muy amable Nice Work! Keep going!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Well organized.

Well organized. Very friendly. Communicates service results thoroughly. My service has always been completed quickly. I pass other Toyota dealers closer to my home, as a Mike Calvert customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Paco was patient and helpful during my service.

Paco was patient and helpful during my service. The video sent by the tech was helpful in understanding his findings.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Once I met with my service advisor, all went well.

Once I met with my service advisor, all went well. My service advisor was very pleasant and professional. I will ask for him at my next service appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

A good brand that customers want and this dealership

A good brand that customers want and this dealership takes advantage of the demand. Sales personnel are opportunistic and lie.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Had a great experience!

Had a great experience! The people were attentive and worked with me to get a good deal!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent expensive experienced automotive technicians

Excellent expensive experienced automotive technicians I’ve ever dealt with.Well mannered serviceman that treat customers with respect.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.