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Mike Calvert Toyota

(1,701 reviews)
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(1,701 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Calvert Toyota from DealerRater.

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The customer service and high level of attentiveness to

The customer service and high level of attentiveness to detail that Mr. Lewis Byrd provided is next to none. He was instrumental in assisting to select the perfect vehicle for our family, a new 2025 Toyota Rav 4. He then handed us over to Finance Manager Mr. Peyo Polarsky who helped to seamlessly complete the process. Thank's to You Both!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

James Bagwell, puts this company in a position to be the

James Bagwell, puts this company in a position to be the best dealership in Houston….. A true professional as well as a class act.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Karl! We love hearing from our happy guests!!

One of the best service managers I’ve ever encountered,

One of the best service managers I’ve ever encountered, a young man named James Bagwell…….

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Karl, thank you for your kind words about James, we think he's pretty amazing!!

The old bait and switch.

The old bait and switch. Mike Calvert's website advertises the cheapest 2025 Toyota Corolla Hybrid in Houston for $24,089. Everyone at MC Toyota tells you to come in as the car is available. Then you're told onsite that this is a "fleet deal" offered when you buy 5 cars or more. That's not clearly defined on their website and only offered to bring in business. Then we're shown a Certified Pre-Owned used car with 13,000 miles on it and offered the exorbitant Features fee of $5,800. The salesman said it was for the 175 point check, parts, and "features". What features, it's an LX base model. We came prepared to buy a corolla for cash and left after all the standard sales tactics of bait and switch, long delays to keep you onsite invested in the dealership, manager introductions, blah....blah....blah. We were insulted by the almost 6,000 dollar charge for CPO "features" and the fact that they offered for us to pay $32,000 for a used car with 13,000 miles which was more expensive than a new Corolla. Not a great experience overall. It was humorous to see the sales tactics, but a general waste of our time. PS. The sales manager with the amish neck beard is worth a chuckle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are sorry to hear that your visit did not meet expectations. Our Customer Relations Manager is available to discuss at 713-558-8262 in order to address appropriately.

Excellent service.

Excellent service. They fixed my problem fast and easy. Would definitely go back there in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We love seeing raving reviews from our happy guests! We look forward to providing the same stellar services for years to come!!

Keep you informed as to work done on vehicle in a timely

Keep you informed as to work done on vehicle in a timely manner. Snacks at dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

So happy to hear that you liked the snacks and that we kept you informed! Wishing you many years of happy travels.

Very high dealer add on costs initially but got removed.

Very high dealer add on costs initially but got removed. Total time to purchase took 4hrs on a week day which needs to be improved. Staff were friendly no issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to see that you were able to negotiate to your liking! We understand that your time is valuable and will use your feedback to make continuous improvements in that area!

I have always had the best experience Mike Calvert

I have always had the best experience Mike Calvert Toyota. From purchasing my vehicle to the free Toyota care service. All of the team members have been so kind, courteous and efficient!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear these kind words! We look forward to continuing to provide you stellar service!

Anthony Floyd is such a great salesperson who is very

Anthony Floyd is such a great salesperson who is very knowledgeable, attentive and intelligent. I thoroughly enjoyed his level of professionalism and that was able to advise and teach me more about the Toyota cars . Such a valuable asset to the company…Thank you and I will be returning for more business again !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Carolyn, thank you for your awesome feedback! We will be sure to share your kind words with Anthony.

Service department was professional and efficient.

Service department was professional and efficient. The service attendant, Jospeh B was kind . Courteous and kept me informed every step of the way. Highly recommend Mike Calvert Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about Joseph! We are thrilled to know he treated you with such great hospitality!