Mike Calvert Toyota

Internet purchase for a low miles Certified Pre-Owned 2018 4Runner. Flew down on Friday morning and greeted at the airport by Mike Calvert Toyota staff (they were waiting in pick up area when I arrived). Vehicle delivered for inspection and test drive within 15 minutes of my arrival to dealership. Stephen Lee had all paperwork ready, and handed me off to Mr. Broussard. Final paperwork process was smooth and I was on my way home in about 2-1/2 hrs. Could not have been much easier! Mr. Lee was very prompt in providing information about the vehicle purchased. Was a little apprehensive about purchasing out-of-state, however I would do it again with this dealership. The only area I would mark down is cleanliness of vehicle purchased. Seats had small amount of paste or leather treatment residue in the vented portion of several seats, and there were a few small areas on carpet that were most likely missed when vehicle was detailed.

My check engine light cam one, i took my Toyota 4-Runner to these guys cause they where close to my home. WHAT A MISTAKE. After 3 hours they call me to tell me the check engine light is on because of an OS sensor. They tell me it is $450 to fix it, but have to order the part. 1) Why would a dealership not have this part. OK, i can deal with that. 2) They drop me off at work, no complaints, not a word about anything, driver says to call him before 3:30 PM for pick up. I call at 3:00 PM and he says he cannot pick me up, i am all of a sudden too far by 3 miles. 3) I call the office and am told that i am on my own and basically too bad. No concern for my welfare, how i will get home from work, or anything humanity at all. Not even one inch of empathy. They could give a @$#@ what happens to me. Good luck he says on the phone with an attitude. 4) so they don't have a part they should have, it takes 24 hours to get the part, not likely. Then they refuse to pick me up with their shuttle out of the blue with no warning so i can make plans. STAY AWAY FROM THESE GUYS. I only service my Toyota at a Toyota dealership, have owned 3 Toyota and been to maybe 10 dealerships in the USA, this is the worst dealership and worst customer service i have ever dealt with when it comes to Toyota. DO YOURSELF A FAVOR, FIND ANOTHER DEALERSHIP!

Great experience all the way thru will come again. Will refer others very timely process I have been coming to same dealership since mid nineties

FIND ANOTHER DEALER, this DEALER IS THE WORST!!! My check engine light cam one, i took my Toyota 4-Runner to these guys cause they where close to my home. WHAT A MISTAKE. After 3 hours they call me to tell me the check engine light is on because of an OS sensor. They tell me it is $450 to fix it, but have to order the part. 1) Why would a dealership not have this part. OK, i can deal with that. 2) They drop me off at work, no complaints, not a word about anything, driver says to call him before 3:30 PM for pick up. I call at 3:00 PM and he says he cannot pick me up, i am all of a sudden too far by 3 miles. 3) I call the office and am told that i am on my own and basically too bad. No concern for my welfare, how i will get home from work, or anything humanity at all. Not even one inch of empathy. They could give a @$#@ what happens to me. Good luck he says on the phone with an attitude. 4) so they don't have a part they should have, it takes 24 hours to get the part, not likely. Then they refuse to pick me up with their shuttle out of the blue with no warning so i can make plans. STAY AWAY FROM THESE GUYS. I only service my Toyota at a Toyota dealership, have owned 3 Toyota and been to maybe 10 dealerships in the USA, this is the worst dealership and worst customer service i have ever dealt with when it comes to Toyota. DO YOURSELF A FAVOR, FIND ANOTHER DEALERSHIP!

Well, I got a very good price on the car, so I shouldn't complain. That said, it seemed to take way longer than it needed to have. Worst of all, when they gave me the car, something was missing! They asked me to come back the next week, which took another few hours. People seemed nice, though the salesperson clearly didn't know the answer to some of my questions and just tried to mumble something.

The sales and finance team were extreamly helpful and patient. Peter Son and his trainee Jesus helped on getting the car and price we were lookin for. We would highly recommend the dealership along with the sales and finance team.

The best deal I could ever get , excellent service , very considerate salesman ,smooth transaction, for real this people take the extra mile for the customer satisfaction.

Stephen Lee kept me informed and updated from special order to delivery. The process could not have been easier and I give Stephen an A+.

I needed a new car and Brian Hartland helped me find just what I wanted. He was able to get it at a price I could afford. Him and the others that got me into the car were very nice. Got me in and out as quick as possible. I will recommend Mike Calvert tToyota to anyone wanting a new car. Thanks to all. And I will buy again.

The service their is great, smiles, friendly feels like family, they show you every detail of what you need to know on purchase, what exclatly your looking for