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Westside Lexus

(9,385 reviews)
Visit Westside Lexus
Sales hours: 9:00am to 7:30pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 7:00am–7:00pm
Tuesday 9:00am–7:30pm 7:00am–7:00pm
Wednesday 9:00am–7:30pm 7:00am–7:00pm
Thursday 9:00am–7:30pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2017 state dealer award
View 10 awards
2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (832) 871-4803 (832) 871-4803
Used (832) 871-4740 (832) 871-4740
Service (281) 619-1716 (281) 619-1716

Reviews

(9,385 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Westside Lexus from DealerRater.

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Great car buying experience!

Excellent inventory. Zero pressure sales staff. Focus on customer satisfaction. Great car buying experience. Highly recommended lexus dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Pape Fall Review

Will is extremely professional and attentive. It is a pleasure working with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Serevice

Great timely service as always- really appreciate the hassle approach to keeping my car in great shape.!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent service

Excellent service. Convenient way to make an appointment. Loaner ready at the time of the vehicle drop off. Service done fast, quality work. Personnel knowledgeable, efficient and courteous. Great working with the same service adviser every time. Excellent facilities. Dealership well known for superb service - that was a big part in deciding to purchase my vehicle there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Bad Customer service

I am second owner of a Lexus car. I used to go to Westside Lexus Service Center for all my car needs. I am not going back to this place the customer service is horrible not like it used to be in the past. They are rude starting from the service advisors that do not want to be responsible for the damages the employee makes. I am very happy with my car but the service at this center is so bad I will prefer to drive more to another Lexus that take to Westside.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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45,000 mile maintenance

The experience was very professional, efficient and welcoming. The service personnel were very knowledgeable. I love the waiting area. I felt like I could stay there all day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Pursuit of Excellence

Charles, you're the best...continue to give excellence at Lexus service department! Lexus management give him a raise and promotion! The excellent customer seevice and quality of work is the reason why I drive frim Dallas to Houston to keep getting my car service there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Excellent service as always!

Josh was helpful in explaining the 5,000 mile service - the waiting area was exceptional - coffee and very friendly staff - wait time minimal and a recall was also done at the time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Maintenance

Fast service, nice staff, overall happy. Would recommend for all service

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Continues to excell in overall service.

Professional, convenient, superior customer and car service. Appointment was made according to my schedule and loaner provided. Contact by Jacob regarding needed service done in timely manner with every courtesy extended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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