Gullo Toyota

First time buying from a dealership, and everyone I dealt with at Gullo was so nice and helpful. I am so happy with my purchase! For a used vehicle, it is in excellent condition. They made sure to explain everything to me and made sure I was happy with my purchase. Sale people are very nice and friendly!

I brought my car in for two recalls. The first, and the reason I brought the car in, was a faulty airbag, which, according to the manufacturer, could cause serious injury or death. The second was an electrical system component. I originally asked the receptionist for an appointment at 7 AM, their regular opening time. But, since I needed to use their courtesy shuttle, she mentioned that it didn't start until 7:30 AM and that we should set the appointment for then. On arriving at the dealership at the appointment time, I noticed that the courtesy shuttle was leaving. After waiting in the lobby for forty minutes, their one and only courtesy shuttle came back and then took me to work. It's a good thing I didn't need to be at work at a specific time... The "customer service" agent specified that the repairs would take about four to six hours. I mentioned wanting to pick up the car at about 3 PM. After being at work for an hour or so, I received a call from the dealership. However, it was just to sell me a windshield repair for a minuscule crack. "How is work on the car going?" I asked. The representative just responded that they work in a different department and he didn't know about that. (He just wanted to make easy money with an unnecessary fix.) Almost seven hours later, after no additional calls from the dealership, I thought that they must be done or close to done, so I called them. Come to find out, they had started with the electrical fix first (the non-urgent one) as the airbag fix couldn't be done yet since they were lacking one of the parts. "How soon can it be done?" I asked, to which I received an answer of "by the end of the business day." Then, within a minute or two of getting off the phone, he called me back to let me know that that part wouldn't be in for three to five business days and that I should just come to get the car now. After over an hour I was back (due to their one and only shuttle being too busy, as it is about a 15-minute drive), at which point I was given my car without the airbag having been repaired (the urgent, life-threatening matter per the manufacturer). At no point was I offered a loaner vehicle. Two-and-a-half weeks later, they have still not called to finish the outstanding recall repair. (And, after this experience, I don't want to call them or go back there. I'll just go elsewhere to get it fixed.)

I bought a car from Mr. Huy Bui at Gullo Toyota last month. He is the most understanding internet sales manager that I have ever worked with. When I sent out quote requests to various Toyota dealerships with my suggested price, many replies were simply too high compared with my budget. Mr. Bui, however, offered me a good price in his first email and everything went smoothly since then. After several emails, we settled down on the color and millage. Then I came to Conroe to test drive my new car just shipped from the port with the right color, single digit millage and a full tank of gas. I bought it immediately after the test drive. Ms. Renee Hastings, Gullo's business manager, closed the deal efficiently without extra add-ons. If I buy another Toyota some day, I will contact Mr. Huy Bui at Gullo Toyota of Conroe first.

Absolutely fantastic car buying experience from the salesman to the closer and the finance department. Thank you Austin, Mike and Scott for a truly painless friendly and wonderful and no hassle buying experience.

We spent all weekend trying to find our new car. We stopped here late Saturday & even though they were closed A. C. quickly showed us a few of their stock & offered to help us on Sunday. Our salesman was patient & helpful. The finance, of course, was a back & forth negotiation. The surrounding dealers were offering the same vehicle at $4000 less than Haas, with some or nearly all the same features as the one we’d chosen. So I felt like I was asking for a fair deal, not a discount. They did finally agree & I did receive a great finance deal from Toyota. I’m happy with my purchase. PROS: A.C was a great guide & salesman. There were several used & new models we were considering. Free coffee & soda. Thorough explanation & tour of our new vehicle. Thorough explanation of finance options & add ons. CONS: Took entirely too long in finance. We arrived at noon & left around 6-7. We actually left after signing to eat since it took so long. Car not ready for us after signing all the paperwork, though we waited a good bit & gave extra time for detailing while we went to dinner. Haggling for a fair market price. I felt like the head of finance directed most of his explanation to my husband though the purchase was mine. I don’t think he did it on purpose & corrected his measures when I pointed this out. All in all, it was a good experience & I’m happy with my vehicle, my purchase price & my financing. Would recommend.

My wife and I stopped by late one night this week not knowing much about the RAV4. Lamar was very patient with us and explained all the features and there are a lot. After our test drive Lamar showed us several more RAV4 with different options. We test drove most of the SUV's in that category and we're pretty convinced we wanted a RAV4 but Lamar didn't pressure that night. We went home that night and did more research comparing other dealership pricing in the Houston area. We called Lamar the next morning and made him an offer on one of the RAV4 we looked at. Lamar was able to help us get the deal we wanted over the phone. After we purchased the vehicle Lamar spent another 40 minutes going over the many options again. I would buy another vehicle from Gullo Toyota because of pricing, not being pressured, and a great young man Lamar Wright. John H.

Rob Comstock has been an excellent help to us in regards to our new car purchase (both of them). We are very pleased with our new Rav4. We cannot thank everyone at Gullo enough for helping us exchange the Prius we originally purchased (which it turned out was not the right car for us) for the Rav4. Please thank Mitch Ericson for processing our paper work twice. Also, extend our thanks to Mr. Grice who spent a great deal of time going over all the features of the Rav4. We went to Gullo because your on line customer service rating was four and a half stars. I am so glad we did. I'm not sure any other dealer would have been willing to exchange cars after purchase just to make a very short old lady feel comfortable and save while driving. I have responded to Toyota's survey and have let them know how great your dealership was to deal with. Thank you again.

Good price. Odd that salesperson handed the negotiation off to someone else, who wanted to focus on monthly payment instead of agreeing on purchase price. Pushed Toyota financing too hard and had to insist that financing get quotes from other sources. Got 2.5% rate versus Toyota finance rate of 4.3%.

Eric Perez did a fantastic job. The dealership is top notch. The staff and service is outstanding. They are going beyond what we requested. Outstanding

Eric was extremely helpful and patient, My first time in a very long time buying a Auto on my on . I would recommend Gullo Toyota to anyone looking for a vehicle.. Great experience.