Gullo Toyota

Great service always. What improve this time is having an online quote, which decreased the time spent at the dealership

Asked for cabin filter change did not happen asked why battery light on no answer

Josh is always great to work with. Needed a reliable used car this time and he helped us find a good fit for us.

They tried to sell me air filters and cabin filters after I had just replaced them 4 days prior.I will never buy another truck or use your service again.Not trustworthy

Kenny Johnson is excellent as my Service Manager who fully addressed the issue of my Grand Highlander

Quick service but rep is not helpful. His answers to my questions are lazy responses.

Waited for 2 1/2 WITH an appointment. They could have told me it was going to be 2 1/2 hours and that wasn’t even with my inspection. I told him to just take my truck off. Never had this experience again. I was in the process of taking my wives care there too but I can’t just guess how long I’ll be there. Just a heads up would have been nice but what’s the point of an appointment if it’s still going to take that long?

Great service . Clean waiting room.clean bathrooms good support team ai was confession but that the way it is

I have purchased several cars from Gullo Ford and Gullo Mazda. No problems. Good service. But Gullo Toyota is a different story. With the exception of a very competent and professional in the service department (Mr. Allen), the staff at Gullo Toyota deserves a negative score. Sales: I went to Gullo Toyota to purchase a new Camry. I am mobility impaired and can walk only about 40 yards before the pain becomes unbearable and I face a high risk of falling. When I asked the sales rep if I could have somebody give me a ride to where the inventory was located, he informed me it was only a few feet away. After walking about 30 yards, and the pain was kicking in, I asked the sales rep how much further. He said we were almost there. When I asked him to point out where the cars were located, I discovered they were at the The sales rep informed me that the inventory was parked in the parking lot -- about 80 yards further. Due to my mobility problems, I have never had a problem with other dealerships in either bringing a car to me so that I could look it over, or they would give me a ride there in an electric cart. NOT AT GULLO TOYOTA. I bought my car the next day at a different dealership, where I was treated well. Service: With the exception of Mr. Allen, the service reps are generally incompetent. The Camry's information system is overly complicated. I have yet to be able to link my cell phone to the car's system after owning a 2026 Camry for almost a year. When I ask service department reps how I can change my display, they are totally clueless. One rep actually told me that he/she had a problem with the Toyota's driver electronic information system so she/he had recently purchased a Cadillac. Another rep couldn't show me how to set my trip mileage to zero. Don't make the mistake of scheduling an appointment in advance unless you want to receive 15 - 20 text messages in advance. Gullo will not let you know in advance whether a loaner vehicle will be available when the estimated time for the repairs is about 4 hours. When I received a text message that the work was almost done, I showed up at the dealership an hour later, only to learn that the work was still not completed. So I got to sit and wait in a very decrepit and crowded waiting area. After that, I began receiving multiple text messages asking for my review. So I decided to share my review with others. Fred Haas Toyota is MUCH better to deal with.

My only negatives is saying that things are critical when specific maintenance on google says it’s optional. This is what gives dealerships a bad reputation. Fix what needs fixing but don’t pad with optional things declaring it’s critical.