Reviews
Kenny is the best service advisor I have ever dealt with in my experience with auto service.
Kenny is the best service advisor I have ever dealt with in my experience with auto service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your kind words about our service advisor. Thank you for choosing Gullo Toyota of Conroe.
Customer service was very good and Diego did explain inspection report in depth. I will go again for service at this location
Customer service was very good and Diego did explain inspection report in depth. I will go again for service at this location
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our detailed inspection report explanation reflects how our service team aims to keep you fully informed. Knowing that our customer service met your expectations means a lot to us, and we look forward to supporting your Toyota Sienna at your next visit. Grant Gullo [email protected] General Manager
I asked for a car washed last time and they didn’t washed I don’t tell anybody because I was in a hurry
I asked for a car washed last time and they didn’t washed I don’t tell anybody because I was in a hurry
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Friendly staff. Areas were clearly labeled and I had no issues finding the service department. Erica was great! She recommended the appropriate work for my vehicle.
Friendly staff. Areas were clearly labeled and I had no issues finding the service department. Erica was great! She recommended the appropriate work for my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our friendly staff and clear signage made finding our service department simple is rewarding. We’re pleased our service advisor could recommend the appropriate work for your Toyota 4Runner. Grant Gullo [email protected] General Manager
If the technician changes the sittings on someone’s vehicle they should put Everything back they found it. When you have your lights set to common automatically when it gets dark it is VERY frustrating to discover your lights are not on then having to figure out how to turn them on when you don’t normally need to because they are supposed to turn on automatically
If the technician changes the sittings on someone’s vehicle they should put Everything back they found it. When you have your lights set to common automatically when it gets dark it is VERY frustrating to discover your lights are not on then having to figure out how to turn them on when you don’t normally need to because they are supposed to turn on automatically
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for bringing this to our attention. Your feedback is very important to us. Can you please contact me at your earliest convenience? I appreciate your time. Sincerely Maxine Matamoros 936-442-4319,
Nice people, purchased my first Camry here. Brought my Lexus in for fluid flushes and oil change. 3/4 tire pressures were at 28psi the next day. Not sure how they could have missed tire pressure with routine maintenance, ‘hoping’ they didn’t miss anything else. Won’t be back.
Nice people, purchased my first Camry here. Brought my Lexus in for fluid flushes and oil change. 3/4 tire pressures were at 28psi the next day. Not sure how they could have missed tire pressure with routine maintenance, ‘hoping’ they didn’t miss anything else. Won’t be back.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Michael, It's always our goal to provide our customers with five-star service. We would appreciate a chance to speak with you about your visit to our Service Department regarding the level of attention your vehicle received. Please contact me at your convenience. I look forward to hearing from you! Best, Paula Box Customer Relations Manager 936-442-4318
Great service always. What improve this time is having an online quote, which decreased the time spent at the dealership
Great service always. What improve this time is having an online quote, which decreased the time spent at the dealership
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing that our online quote option reduced your time at the dealership is rewarding. Congratulations on your new Toyota Corolla Cross, and thank you for your kind words about our reliable service. Grant Gullo [email protected] General Manager
Asked for cabin filter change did not happen asked why battery light on no answer
Asked for cabin filter change did not happen asked why battery light on no answer
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, It's always our goal to provide our customers with five-star service. We would appreciate a chance to speak with you about your recent appointment with our Service Team. Please contact me at your convenience. I look forward to hearing from you! Best, Paula Box Customer Relations Manager 936-442-4318
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Shawn Mize [email protected] General Manager Paula Box [email protected] Andy Ritter andy ritter [email protected]
Josh is always great to work with. Needed a reliable used car this time and he helped us find a good fit for us.
Josh is always great to work with. Needed a reliable used car this time and he helped us find a good fit for us.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad we could help you purchase a reliable used Toyota Camry that fits your needs. Knowing our associate’s assistance helped you find the right fit means a lot to our team. Grant Gullo [email protected] General Manager
They tried to sell me air filters and cabin filters after I had just replaced them 4 days prior.I will never buy another truck or use your service again.Not trustworthy
They tried to sell me air filters and cabin filters after I had just replaced them 4 days prior.I will never buy another truck or use your service again.Not trustworthy
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, It's always our goal to provide our customers with five-star service. We would appreciate a chance to speak with you about your visit to our Service Department regarding the suggested maintenance for your vehicle. Please contact me at your convenience. I look forward to hearing from you! Best, Paula Box Customer Relations Manager 936-442-4318