Reviews
Kenny always takes care of both my car needs whenever I have my cars serviced at Gullo.
Kenny always takes care of both my car needs whenever I have my cars serviced at Gullo.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad you trust our service department for all your Toyota RAV4 needs. Hearing that you feel well cared for at every visit means a great deal to us. Grant Gullo [email protected] General Manager
The wait for an oil change was a little long but professional service was good
The wait for an oil change was a little long but professional service was good
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team appreciates the opportunity to care for your Toyota RAV4. We apologize for the longer than expected wait during your oil change and thank you for bearing with us. Knowing you found our service professional is rewarding. Grant Gullo [email protected] General Manager
Andy was my dealer and was very scummy. He tried to rip me off for things I didn’t need for my car. My normal dealer is nice and does not screw me over.
Andy was my dealer and was very scummy. He tried to rip me off for things I didn’t need for my car. My normal dealer is nice and does not screw me over.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
I had a dead 12v battery on my Prius. I contacted Service before I drove it in and they said to stop by when I could. The battery was replaced within an hour with no appointment. I've always been very happy with Gullo in both sales and service for many years.
I had a dead 12v battery on my Prius. I contacted Service before I drove it in and they said to stop by when I could. The battery was replaced within an hour with no appointment. I've always been very happy with Gullo in both sales and service for many years.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that the 12-volt battery replacement on your Toyota Prius fit into your schedule and got you back on the road within an hour is rewarding. We appreciate your continued trust in our team for both sales and service over the years. Grant Gullo [email protected] General Manager
Service dept was great. Sales team was not. Wanted to look at several cars while my truck was being serviced. First salesman wouldn’t look up from his phone and pointed me to another salesman. The second salesman was also on his phone and didn’t want to look up. Asked about a specific make. He said he didn’t know, pointed at the lot and said I was free to have a look all while continuing to play on his phone. Embarrassing customer service from to middle aged men.
Service dept was great. Sales team was not. Wanted to look at several cars while my truck was being serviced. First salesman wouldn’t look up from his phone and pointed me to another salesman. The second salesman was also on his phone and didn’t want to look up. Asked about a specific make. He said he didn’t know, pointed at the lot and said I was free to have a look all while continuing to play on his phone. Embarrassing customer service from to middle aged men.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
went fast and easy...wel done. only issue I saw was that sales had not updated the system to show all the warranty and service perks tied to the vehicle purchse, but got solved quickly....thanks.
went fast and easy...wel done. only issue I saw was that sales had not updated the system to show all the warranty and service perks tied to the vehicle purchse, but got solved quickly....thanks.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing the service on your Toyota Tundra was fast and effortless is rewarding. Our team is pleased we could promptly update the warranty and service perks tied to your purchase. Your five-star rating and thoughtful feedback are greatly appreciated. Grant Gullo [email protected] General Manager
I had a great experience at first sold my car they gave me a great quote. I sold it they said I would get a check with in 4 days. Well it now has been almost 3 weeks later and still nothing. I know they listed the car for sale but I haven’t got paid yet. In the future I would not do any business nor do I trust them at this rate I feel we are out the money and have just moved on.
I had a great experience at first sold my car they gave me a great quote. I sold it they said I would get a check with in 4 days. Well it now has been almost 3 weeks later and still nothing. I know they listed the car for sale but I haven’t got paid yet. In the future I would not do any business nor do I trust them at this rate I feel we are out the money and have just moved on.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Good job Miss must have been very proud of you for being able to get the kids to school and to be able to get them.
Good job Miss must have been very proud of you for being able to get the kids to school and to be able to get them.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is pleased we could ensure your Toyota RAV4 was ready in time to get your kids to school. Your kind words and five-star rating mean a lot to our service department. Grant Gullo [email protected] General Manager
10AM appointment. Told it would take 1 1/2 to 2 hours, so no need for loaner car. No feedback so at 3PM called to talk to service advisor. No answer and no callback. called again at 4 PM. Was told that they had lost work order (blew off table in a gust of wind) and would begin work on car shortly. Finally got call at 6:45 PM that car was ready, but they closed at 7PM. Needless to say had to pick up car next day.
10AM appointment. Told it would take 1 1/2 to 2 hours, so no need for loaner car. No feedback so at 3PM called to talk to service advisor. No answer and no callback. called again at 4 PM. Was told that they had lost work order (blew off table in a gust of wind) and would begin work on car shortly. Finally got call at 6:45 PM that car was ready, but they closed at 7PM. Needless to say had to pick up car next day.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Shawn Mize [email protected] General Manager Paula Box [email protected] Andy Ritter andy ritter [email protected]
Rob Comstock deserves 10 stars. He is professional, knowledgeable, kind, patient and understanding. He made buying a car a pleasant experience and not a hassle.
Rob Comstock deserves 10 stars. He is professional, knowledgeable, kind, patient and understanding. He made buying a car a pleasant experience and not a hassle.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Gullo Toyota of Conroe are glad to have you as a customer. Grant Gullo [email protected] General Manager