Reviews
If the technician changes the sittings on someone’s vehicle they should put Everything back they found it. When you have your lights set to common automatically when it gets dark it is VERY frustrating to discover your lights are not on then having to figure out how to turn them on when you don’t normally need to because they are supposed to turn on automatically
If the technician changes the sittings on someone’s vehicle they should put Everything back they found it. When you have your lights set to common automatically when it gets dark it is VERY frustrating to discover your lights are not on then having to figure out how to turn them on when you don’t normally need to because they are supposed to turn on automatically
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Nice people, purchased my first Camry here. Brought my Lexus in for fluid flushes and oil change. 3/4 tire pressures were at 28psi the next day. Not sure how they could have missed tire pressure with routine maintenance, ‘hoping’ they didn’t miss anything else. Won’t be back.
Nice people, purchased my first Camry here. Brought my Lexus in for fluid flushes and oil change. 3/4 tire pressures were at 28psi the next day. Not sure how they could have missed tire pressure with routine maintenance, ‘hoping’ they didn’t miss anything else. Won’t be back.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Great service always. What improve this time is having an online quote, which decreased the time spent at the dealership
Great service always. What improve this time is having an online quote, which decreased the time spent at the dealership
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing that our online quote option reduced your time at the dealership is rewarding. Congratulations on your new Toyota Corolla Cross, and thank you for your kind words about our reliable service. Grant Gullo [email protected] General Manager
Asked for cabin filter change did not happen asked why battery light on no answer
Asked for cabin filter change did not happen asked why battery light on no answer
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, It's always our goal to provide our customers with five-star service. We would appreciate a chance to speak with you about your recent appointment with our Service Team. Please contact me at your convenience. I look forward to hearing from you! Best, Paula Box Customer Relations Manager 936-442-4318
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Shawn Mize [email protected] General Manager Paula Box [email protected] Andy Ritter andy ritter [email protected]
Josh is always great to work with. Needed a reliable used car this time and he helped us find a good fit for us.
Josh is always great to work with. Needed a reliable used car this time and he helped us find a good fit for us.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad we could help you purchase a reliable used Toyota Camry that fits your needs. Knowing our associate’s assistance helped you find the right fit means a lot to our team. Grant Gullo [email protected] General Manager
They tried to sell me air filters and cabin filters after I had just replaced them 4 days prior.I will never buy another truck or use your service again.Not trustworthy
They tried to sell me air filters and cabin filters after I had just replaced them 4 days prior.I will never buy another truck or use your service again.Not trustworthy
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, It's always our goal to provide our customers with five-star service. We would appreciate a chance to speak with you about your visit to our Service Department regarding the suggested maintenance for your vehicle. Please contact me at your convenience. I look forward to hearing from you! Best, Paula Box Customer Relations Manager 936-442-4318
Kenny Johnson is excellent as my Service Manager who fully addressed the issue of my Grand Highlander
Kenny Johnson is excellent as my Service Manager who fully addressed the issue of my Grand Highlander
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with our team at Gullo Toyota of Conroe. We appreciate your feedback about the service on your Grand Highlander.
Quick service but rep is not helpful. His answers to my questions are lazy responses.
Quick service but rep is not helpful. His answers to my questions are lazy responses.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, It's always our goal to provide our customers with five-star service. We would appreciate a chance to speak with you about your experience with our Service Team and the level of customer service you received. Please contact me at your convenience. I look forward to hearing from you! Best, Paula Box Customer Relations Manager 936-442-4318
Waited for 2 1/2 WITH an appointment. They could have told me it was going to be 2 1/2 hours and that wasn’t even with my inspection. I told him to just take my truck off. Never had this experience again. I was in the process of taking my wives care there too but I can’t just guess how long I’ll be there. Just a heads up would have been nice but what’s the point of an appointment if it’s still going to take that long?
Waited for 2 1/2 WITH an appointment. They could have told me it was going to be 2 1/2 hours and that wasn’t even with my inspection. I told him to just take my truck off. Never had this experience again. I was in the process of taking my wives care there too but I can’t just guess how long I’ll be there. Just a heads up would have been nice but what’s the point of an appointment if it’s still going to take that long?
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, I'm sorry that you were disappointed by your recent experience at our dealership. We want to provide every customer with excellent service and would like to discuss your recent appointment with our Service Department and the wait time you encountered. Please reach out to me so I can discuss this with you further. Thank you, Paula Box Customer Relations Manager 936-442-4318
Great service . Clean waiting room.clean bathrooms good support team ai was confession but that the way it is
Great service . Clean waiting room.clean bathrooms good support team ai was confession but that the way it is
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing our clean facilities and support team. We appreciate your feedback at Gullo Toyota of Conroe.