Reviews
We enjoyed working with Cameron in the office, he was
We enjoyed working with Cameron in the office, he was very knowledgeable. Usually don’t like going to a dealership because they become very pushy!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net
Items were not done as promised on my warranty
Items were not done as promised on my warranty maintenance work. Tires were not rotated and I left with low pressure on four. I asked specifically to get them aired after the rotation was done but left the dealership with the same exact amount on the exact tires as when I entered. Discount tire down the road did it for me.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you, Leigh, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Shawn Mize shawn_mize@gullo.net General Manager Paula Box paula_box@gullo.net Andy Ritter andy ritter andy_ritter@gullo.net
I’ve had such negative experiences with other dealerships
I’ve had such negative experiences with other dealerships in the past but I was pleasingly surprised at how stress free buying a new vehicle from Gullo Toyota was
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gullo Toyota of Conroe. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net
Chase, Mateo, and our finance professional were all
Chase, Mateo, and our finance professional were all fantastic, as usual. This is the 4th Toyota that we have purchased from Gullo of Conroe, even after moving from the Houston area to the Austin area this past year, we came back due to the relationships we have built with the Gullo team over the past 10 years.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gullo Toyota of Conroe! Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net
All of the Gullo Toyota people are work hard to make your
All of the Gullo Toyota people are work hard to make your day better and they do Iit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gullo Toyota of Conroe. We look forward to having you as one of our valued customers for many more years to come! Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net
Received a call about coming in to perform a recall.
Received a call about coming in to perform a recall. Arrived and was told it would take 2 hours to complete. Once they were finished about an hour later, I was told the recall was not for my vehicle. This should have been known prior to them calling me as it goes by VIN number.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, Jay, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Shawn Mize shawn_mize@gullo.net General Manager Paula Box paula_box@gullo.net Andy Ritter andy ritter andy_ritter@gullo.net
Matt always takes care of my Suburu when I bring it in.
Matt always takes care of my Suburu when I bring it in. He does a really good job at listening and solving my issues with my used car. Thank you Matt!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gullo Toyota of Conroe, we look forward to having you as a valued customer for many years to come! Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net
Great service for a good price.
Great service for a good price. I go with Matt Nettuno, Service Manager, who makes sure my Highlander is in top shape.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gullo Toyota of Conroe to be a positive one. Please don't hesitate to reach out if you need anything else. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net
Cameron was awesome!
Cameron was awesome! I was in for an oil change, and he offered to do a recall at the same time. Saved me a trip.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gullo Toyota of Conroe. We look forward to having you as one of our valued customers for many more years to come! Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net
I experienced a professional, sincere, hospitable,
I experienced a professional, sincere, hospitable, even-handed environment among the Toyota staff, especially Allie, who was my sales representative. We're enjoying our new vehicle. Thank you so much!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Gullo Toyota of Conroe! Grant Gullo grantgullo@gullo.net General Manager