Reviews
Extremely Poor Experience
After looking at the service report for invoice 503544 I discovered that the color of my car, the year, and the VIN were all incorrect. Even the delivery date was incorrect. Plus when I was greeted which took a while. I was told I didn?t have an appointment. Does not surprise me after trying to use the useless computer operated phone service provided by Sterling McCall Honda. You need to have a human being not a computer. That would one step closer to going back to having good customer service. What happened to having bottled water in the waiting area. Sterling McCall Honda has gone cheap but charges $4.00 for shop supplies. I guess that goes to the mechanic to buy an expensive drink out of the vending machine. Also that same day after I left Sterling McCall Honda I had to stop at Discount Tire because my ?Low Tire Pressure? alert came on my car. I guess the mechanic really didn?t check my tires as described on the invoice stating ?checked and set tire pressure to spec?. I wonder what else wasn?t done by the mechanic. I was told by Discount Tire that all my tires were low. Did this mechanic removed the air? But Sterling McCall Honda was great at annoying me from start to finish while there plus texting me too about adding on additional expensive services. Thank God for a coupon for decent priced oil change if not I would go elsewhere. I did want to select a star for the Overall Rating? but I was forced into giving one that should not even been applied to this experience. I give this experience a negative grade of -F.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for informing me about your situation. Please know that we are looking into your concerns, Wil Solano the service director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Kim Eddy, General Manager keddy@sterlingmccallhonda.com
The dealership does a good job.
The dealership does a good job. However, over an hour for an oil change that I scheduled an appointment for is ridiculous!
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for informing me about your situation. Please know that we are looking into your concerns, Wil Solano our service manager, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Kim Eddy General Manager keddy@sterlingmccallhonda.com
I usually have no problem but this time after my service
I usually have no problem but this time after my service I was hearing noise sounds like crunching noises when I press the brakes. Mostly the right rear side. What could it be. I will make an appointment to have it checked.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are looking into your complaint and will be reaching out to you. Thank you for informing me about your situation. Please know that we are looking into your concerns, Wil Solano our service director will be reaching out to you soon to assist. If there is anything I can do in the meantime please contact me. Kim Eddy General Manager Sterling McCall Honda 281-318-2913 keddy@Sterlingmccallhonda.com
It’s ok. I got an appointment now and they're looking at it.
Ms. C
My service advisor Carlo Balito was Awesome! He is a 10/10 for prompt service and professionalism. I will ALWAYS request you for you stellar service!!! Thank so much! I have been coming to Sterling McCall since I bought my vehicle there which was 2016.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your service advisor, Carlo, provided you with prompt service and professionalism. We appreciate your continued loyalty to Sterling McCall Honda since your vehicle purchase in 2016. We look forward to serving you again in the future. Safe travels!
Car buying
Great selection of vehicles. Sales department was attentive without the feeling of being hassled or pushed into something. It was a comfortable experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It's fantastic to hear that you found a great selection of vehicles and that the sales department was attentive without making you feel hassled or pushed. A comfortable experience is key, and we're glad to know you had that. Safe travels, and thank you for sharing your positive experience!
Amazing service did everything that could do to help & I
Amazing service did everything that could do to help & I am thankfu! Thank you guy
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Honest and sticks to their word.
Honest and sticks to their word. Mali Evans was great. Will buy from them again
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that you had an honest and trustworthy experience with Mali! We're glad to hear you had a positive experience, and we hope to assist you again in the future. Safe travels, and thank you for choosing our dealership!
Got oil change then car wouldn't start had to tow my own
Got oil change then car wouldn't start had to tow my own car home.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.
Thank you for informing me about your situation. Please know that we are looking into your concerns, Wil Solano will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Kim Eddy General Manager keddy@Sterlingmccallhonda.com
Great service.
Great service. Helpful and informative advisor that explained everything and helped us through several repairs.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
REVIEW OF MY LEASING EXPERIENCE
I had a great experience leasing my vehicle from Sterling McCall Honda. My salesperson Cinthia A was the best. Her knowledge and friendliness made my experience a great one.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're thrilled to hear that you had a great experience leasing your vehicle from Sterling McCall Honda and that Cinthia's knowledge and friendliness made your experience memorable. Your positive feedback is much appreciated, and we'll make sure to pass along your commendation to Cinthia. Thank you for choosing us, and we look forward to serving you with the same level of excellence in the future. Safe and happy driving!