Reviews
Great team to deal with,
Great team to deal with, courteous,respectful,knowledgeable and go out of their way to find the vehicle a customer desires and can afford
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly service called to let know what was going on
Friendly service called to let know what was going on with vehicle. Very good to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Don’t buy a used car from them.
Don’t buy a used car from them. They claim they do a thorough 200+ point inspection. This is false. Also, you buy as is and have no days to evaluate the car or have it inspected. I now have the expense of a timing chain adjustment, brake routers and replacement of stabilizer pins. $2000 out of pocket. Buy somewhere else that lets you evaluate the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Very nice people, easy buying experience.
Very nice people, easy buying experience. The salesman answered all our questions about the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Liars
Approved for financing on the phone, but they wouldn’t finance the discussed vehicle when I arrived because it was too old. I drove 1 and 1/2 hours under the assumption that I was leaving with a vehicle only to find out the dealership outright lied to me
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Nate, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
The online price was $9999.
The online price was $9999. I showed up to look at the car. Suddenly the price is now $14499. I said no and walked away. The salesman called me two days later about the car. I went back in to see if they would honor the $9999 price (which still showed online) I asked why the price increased so much. I was told it was because the car was just serviced. I asked to see what was serviced. The Sales Manager left to get the report. 20 minutes later he came back showing me what work was done. A switch for the liftgate, some hoses for the AC and an AC recharge. 21 hours of labor miraculously appeared to match the price increase. It took 21 hours to replace a switch, a couple of hoses and recharge the AC? The funny thing is, they were all working two days before they were "fixed". Get a firm quote on any car before you come to this dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Awesome
Vince firebaugh was my salesman and got me in and out very quick. He knew I had my mind set on a specific car for a specific price and I left with just that!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Josh, thank you for your purchase and congratulations. Thank you for the 5 stars and positive comments. I will pass it along to Vince. It certainly means a lot to Vince and all of us here at Andy Mohr Nissan. Thank you again!
True to their word
When I went in for the standard oil change & tire rotation they found my rear break pads needed replacing. Lauren was my service representative. She scheduled the work order for the next week as I couldn’t have it done the same day. When I went in the next week they replaced the pad within the time frame they gave me. It also was the same price she had quoted me. There was no pressure to have something else done. Will come back for my next maintenance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Barbara, thank you for taking the time to leave a review. Thank you for the 5 stars. I will pass along your comments to Lauren and the rest of the team. It means a lot to all of here at Andy Mohr Nissan in Avon. Thank you again!!
Well done Andy Mohr!
The last vehicle or two we bought seemed as hard as buying a house and maybe as long. Andy Mohr in Avon was great. The hardest & longest part was the decision. After that they made sure the car was spotless and fueled up. We were out the door with our new car in about an hour. I told the salesman the payment I wanted to be at. Well they kept it at that payment. Well done Andy Mohr. I’m sure we will love our car for years to come…
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Eric, thank you for the positive review and 5 stars. Thank you for your purchase and congratulations! I will pass along your comments. It means a lot to all of us here at Andy Mohr Nissan in Avon. Thank you again!!
Initial Service
I recently had the pleasure of taking my recently purchased used 2021 Nissan to Andy Mohr Nissan in Avon, Indiana for its initial service, and I must say that I was thoroughly impressed. The team at Andy Mohr Nissan provided me with an outstanding experience that I would rate right up there with high-end manufacturers and their tier 1 service departments in multiple locations throughout the country. From start to finish, the team at Andy Mohr Nissan was nothing short of exceptional. The staff members were professional, courteous, and went above and beyond to ensure that my needs were met. They performed a masterful job inspecting the vehicle and performing its latest service, leaving no stone unturned. I was particularly impressed with their attention to detail, which was evident in the way they handled my car. They treated it as if it were their own, and I could tell that they genuinely cared about providing me with the best possible service. Overall, my experience at Andy Mohr Nissan was top-notch, and I would highly recommend them to anyone looking for outstanding customer service and expert vehicle maintenance. If you're in the market for a Nissan or need your Nissan serviced, look no further than Andy Mohr Nissan.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write a review. We appreciate the positive feedback that you have provided. I will pass along your comments to our staff. It means a lot to all of us here at Andy Mohr Nissan in Avon. Thank you again.