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Bob Davidson Ford Lincoln

(581 reviews)
Visit Bob Davidson Ford Lincoln
Sales hours: 9:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (301) 830-5980 (301) 830-5980
Used (866) 528-5642 (866) 528-5642
Service (410) 941-4259 (410) 941-4259

Reviews

(581 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Davidson Ford Lincoln from DealerRater.

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Bravo!

I have a '98 Expedition 4x4 that kept eating batteries....I knew an electrical system issue would require professional troubleshooting, so I thought i'd give Bob Davidson a try since they specialize in Ford....Eric my service Advisor told me that they have a Tech named Jeff that can find any electrical issue guaranteed....He found the issue in only a few hours!... But needed to keep the truck overnight just to make sure there were no other power drains, and there were none....I was impressed with the professionalism and courteous service I received!....Eric was upfront and honest and did not attempt to tell me I needed repairs on something I didn't need....Since I had to leave the truck at the dealership and did not have a ride home, they even arranged transportation for me and even picked me up the next day back to the dealership, Wow!!....Dell who was my driver was extremely friendly and professional as well and couldn't thank him enough for all of his assistance....My Truck is back on the road and running smoothly!....Bravo Bob Davidson Staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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New car shopper

Bought a new Escape almost 2 yrs ago, experience was good, got exactly what I wanted. Now brought car thru the express service for my first oil change but there was nothing express about it was there for 2 hrs!! Then came in second time for mileage check n service, I am handicap they really took good care of me n it didn't take long at all

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mr Reginald Lee

Mr Odem was very professional in the purchase of a 2017 Lincoln Continental Black Label to a customer with a out of state residency (El Paso, Tx). Was able to receive a little discount as a Retired Military Service Member. Received the Lincoln Continental Black Label with a full tank of gas also. My wife and I are very satisfied with the purchase/lease of this vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Always great service at the Quick lane!

I bought 2 cars here and have all my service done. The service is top notch IMO! I have only had great experiences! Tony is the best of the best! Keep up the good work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I brought my car in for regular service and some body work.

They did a fabulous job!! The customer service was great! They kept me informed during the entire process. My car was ready on time, washed and cleaned.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great!

The entire service process was easy and handled with excellent customer service. Communication was superior. I was made aware of every step from drop off to pick up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great

It was an awesome experience. The way they treated me it was great. The waiting area it was son confortable, cozy and so welcoming. Great work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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They are to busy to just check the codes

They said they were to busy to check the code for my car that was bright in on a tow truck. Just check the code so I know what's going on and you can order the parts. Not impressed. They have zero idea how to handle things.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We?re very confused by this review and would like to discuss your recent visit. Please reach out to our GM at estlaurent@bobdavidsonauto.com at your earliest convenience so we can get more details from you. We apologize for the confusion and look forward to hearing from you.

Service on my Escape

Laverne is always so friendly and makes the service experience great. I had a sensor go bad on my Escape and they diagnosed the problem quickly and got it fixed for me. Laverne kept me updated with what was going on and when the work would be finished. Thanks Laverne and will definitely be coming back for all of my regular service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service and value

I started at a value oil change service. After their price went up by 200%, I took the time to go to Bob Davidson. Employees were exceptionally helpful. Prices were as advertised. This is exactly the same as when I bought the vehicle there. No BS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.