Covert Buick GMC Austin

Bill Ferguson is about as down-to-earth as you can find. He listened to me, and found just exactly what I had in mind. Instead of the usual pressure I felt when shopping around,I felt more like I was in charge of the deal. Bill and the sales manager, Jeff Pray worked to get me a better deal than I had even hoped for on the car I purchased as well as my trade-in! I have honestly never had such a pleasant car-buying experience as I've just had with those guys at Covert GMC!

I went in looking to replace my car and I was astounded by how friendly the staff was! I was blown away and had a great time all while I got a fantastic deal on my pre-owned Tahoe. My trade in was in bad shape but I got more than I was expecting for it. I was able to get a very nice upgrade with leather, DVD and a lower payment AND Ricardo had the Tahoe delivered to my house with paperwork as well!!! I was shocked!! I couldn't be happier and I would gladly refer all of my friends to Ricardo.

Recently purchased a Honda Odyssey for trade-in with Hyundai Accent. The entire process went very smooth and we liked the vehicle very much.

car was not as described - navigation did not work - had only one key - lot of small scratches on car - skid plate underneath car was broken - salesmen were not friendly - i drove 2 and half hours to pick up car and it was not ready

I saw several trucks online and called to inquire about each one and Eddie answered all questions I had and worked with me to get me the right truck at a great price. I am very happy with the service I received at the dealership and would recommend them to friends and family.

This is our third time buying a car here and wont be our last. Always displays excellent customer service and always very professional.

I went to this dealer to buy a specific truck I saw online and Jerome ended up bring my sales "guy". He was very helpful and professional through the entire buying process. Two weeks after purchasing the truck, my mechanic informs me of a host of major problems with it. I called Covert and spoke with the sales manager (Jeff) and explained the situation. He told me to bring the truck back and they would work on getting me into something that was a better fit. Jerome again took me around and I settled on a newer truck with lower miles and a better engine. Jerome gave me a loaner car to use while inspections were done and even sent an employee to me to swap cars when my truck was ready! Considering the bad rap car dealers get and salespeople alike, my experience with this one was excellent. The finance guy (Chris) was very helpful in picking finance and warranty options and Jeff was very gracious an taking back the problem truck! I highly recommend these guys!

What a great experience! I had a awesome sales person,Jerame Schniederjan. He listened to what I wanted and help me get the car I wanted. He was not at all "your typical sales person" He was honest and to the point. I reccomend Jerame to anyone looking for a new or used car!

This rating was based on the customer service we received on Sunday, 6/5, with reference to buying a used car for our Mother. My Mother's previous car (93 Regal) was purchased from Covert in 1998. My older sister also purchased a used car from Covert. Not only does this family-owned dealership provide excellent customer service, we went to school with the Coverts (Duke & Danny). This family stands behind their business and is the only dealer we would recommend for new/used cars in Austin (our home town). Thank you for taking care of our family. Diana Dickens Culberson

Jerame was very friendly and accomodating from the moment Cory Covert introduced him to us. We were there to purchase a used vehicle for my mother, Margaret Dickens, who is 87 years old. We were very impressed by the time and attention he gave us when showing us the vehicle that we were interested in. He had gone to great lengths to get a car ready for us and it was a shame that we did not select the one that was ready because due to some mix up, the wrong car had been readied for us. But Jerame took immediate responsibility of getting the correct car to the show area and allowed us to test drive both vehicles. My mother selected the one that Jerame had to get at a moment's notice and had it cleaned up while we waited to sign paperwork. He was very concerned about our delay on things, but everything worked out just fine since there were quite a number of people purchasing vehicles on Sunday, June 5, 2011. He was a gentlemen taking care of 5 family members purchasing one vehicle. He was very kind and shared some special moments with us while we waited. My parents had purchased their previous car, which was a trade in, at the dealership in 1998 when it was on 5th street, and Mother only wanted to look at cars at Covert Buick this time, which says a great deal of the dealership. We appreciate the great customer service we received and he is a great asset to Covert Buick GMC.