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Covert Buick GMC Austin

(1,684 reviews)
Visit Covert Buick GMC Austin
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2015 consumer dealer award
New (512) 961-5792 (512) 961-5792
Used (512) 354-4435 (512) 354-4435
Service (512) 364-0086 (512) 364-0086

Reviews

(1,684 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Covert Buick GMC Austin from DealerRater.

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We recently bought a 2011 Buick Enclave from Jerame. It...

We recently bought a 2011 Buick Enclave from Jerame. It was by far one of the easiest expereinces we have had when buying a car. There were no "pricing games" and Jerame was very honest and straightforward during the entire deal. After we purchased the car, he sat down with us for over an hour teaching us all of the "bells and whistles"! He was very detailed and patient during the whole process. Thank you Jerame and the Buick Covert team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great customer service. I felt very welcome and the staff...

Great customer service. I felt very welcome and the staff was really friendly. Got the car I wanted and I would recommend this dealership to everybody.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Kevin in the Service Dept, Ricardo in Sales, and Steve in...

Kevin in the Service Dept, Ricardo in Sales, and Steve in Finance have changed my mind about the car buying process. They were so nice, so respectful, and so positive that I could make the purchase, get a loan, and afford it that I ended up buying a new car. It's a beautiful car and very safe (important to me...). I have loan payments I can afford and my credit is already going up. Working with these guys was a pleasure and really, really easy. I highly recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

I'm very well satisfice, customer service was great,...

I'm very well satisfice, customer service was great, friend ship between him & I was great, hi has very good experience on this kind of business. thanks for every thing you did for me, I'm happy with my new GMC Terraine.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

We were very pleased with the expertise and willingness...

We were very pleased with the expertise and willingness to help of the sales representative and staff. When it turned out that the car that we chose was not in inventory, our salesman scrambled to find an acceptable alternative at a great price. We are looking forward to driving our Acadia for many years!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Simply an incredible visit, purchase and closing from...

Simply an incredible visit, purchase and closing from beginning to end. For people with less than stellar credit, it can be a daunting task to buy a vehicle. Ricardo was friendly, calm, a great listener for my wants/needs and a great shopping buddy! Jerry, in finance, was professional, cool-headed, kind, a clear communicator and just a beautiful person to work with. I am a life-long Covert buyer from this day on. THANK YOU SO MUCH, GUYS!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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2 people out of 2 found this review helpful.

Eddie was extremely professional, friendly, thorough and...

Eddie was extremely professional, friendly, thorough and helpful. He was not a "pressure salesman", but he was knowledgeable about the product. We would definitely recommend him...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Eddie did a great job. I am the type of customer that...

Eddie did a great job. I am the type of customer that knows what I want when I want it. I can be pretty demanding. I asked for a particular set of features at a price that other area dealerships told me was impossible. Eddie found me the exact vehicle I asked for with a couple of extra options (!nice!) at the price I said I would pay. You can't beat that. He monitored the whole sale process and even offered to come in on his day off to finish the deal. I am extremely happy with my new 2012 GMC Terrain. I am even happier with the entire experience at Covert.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My experience with the Covert team is one that I will...

My experience with the Covert team is one that I will share with everyone interested in purchasing a vehicle. Eddie was very knowledgeable about the vehicle and provided me with information that allowed for a more informed purchasing decision. When working to complete the transaction Jeff ensured that the deal was strong for both parties. During this time Jeff and Eddie set up the expectations for after the completion of the transaction to ensure that the entire experience was complete. When working with Jerry in finance, he was able to complete the process very smooth and without error. From the time I entered the dealership until I left with my new truck the Covert team was going to ensure that I had a very good truck purchasing experience. Thank you Eddie, Jeff and Jerry for my new truck!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

In my 54 years of purchasing cars and trucks,...

In my 54 years of purchasing cars and trucks, Eddie"s knowledge of the products he sell and his ability to explain and demonstrate how they work in detail, simply exceeds what you normally find in dealership salesmen. He is courteous and he immediately makes you feel comfortable. He indicates his willingness to go that extra mile to satisfy you. Eddie is an asset to the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.