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Covert Buick GMC Austin

(1,684 reviews)
Visit Covert Buick GMC Austin
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2015 consumer dealer award
New (512) 961-5792 (512) 961-5792
Used (512) 354-4435 (512) 354-4435
Service (512) 364-0086 (512) 364-0086

Reviews

(1,684 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Covert Buick GMC Austin from DealerRater.

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Ryan did an outstanding job as our service advisor.

Ryan did an outstanding job as our service advisor. Very caring person. Easy to work with and understand.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Had an appointment and stood in the carport area for 20

Had an appointment and stood in the carport area for 20 min watching 3 or 4 people running around and nobody spoke! Finally a man came out of one of the office and asked what I needed and I told him I had an appointment for oil change and we had a question about tires and the pressure. He said it should not vary and said it is. I thought when they had nitrogen in them they should not vary but they do. Finally I gave the guys to someone and went inside to wait. All employees were dressed in black but one strange young man? had on short shorts and a shirt tucked in with something hanging from his waist!!!!! Very strange! My service job was fine but the car was not washed like it used to be!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

SERVICE TECH WAS GREAT, AFTER THAT PAID BILL SHE RADIOED

SERVICE TECH WAS GREAT, AFTER THAT PAID BILL SHE RADIOED FOR MY CAR.24 MIN LATER CAR SHOWS UP????????? WAS IT THAT FAR AWAY. WAS AT CADILLAC TERRENCE ADVISOR ID AWSOME……..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Solid work on my vehicle that matched my expectation.

Solid work on my vehicle that matched my expectation. My service advisor was prompt and got me out the door quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I bought a Cadillac CT5.

I bought a Cadillac CT5. Kris Kerfoot is the main reason I came back for a first time. Very helpful, no pressure and always find exactly what I am looking for. Armen in finance made things simple and easy to understand.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Replaced battery in a timely manner.

Replaced battery in a timely manner. Verified that the old battery was defective. Difficult to screw this up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Prompt and professional and courteous.

Prompt and professional and courteous. Very conscious of my time constraints and appointments I had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

All went very smoothly, from scheduling appointment to

All went very smoothly, from scheduling appointment to the short wait time to have the maintenance done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Covert Buick is a great place.

Covert Buick is a great place. The sales staff are very friendly and very helpful. Delivery time was awesome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wow.

Wow....I'm really impressed by Covert! Jared made purchasing a vehicle in Austin from San Antonio seamless and hassle free! Not only did I get the car I wanted for the price I wanted, they delivered to my job in San Antonio complimentary . Very happy customer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.