Reviews
Very Pleased!!!!
Would recommend Pedro highly!!! Dealership gave me top dollar for my trade and discounted the new truck along with putting in a free gooseneck hitch.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bradley, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sherry Woodyard 512-583-3416
They should be in jail
Lied about the car's condition. Hid the CarFax during the physical purchase. Sold us a heavily damaged air-bag-deployed vehicle for MSRP. Car's wheel came off mid-drive and nearly killed my 6 year old daughter. Unable to file for Lemon Law, our fault for not inspecting the car's history more thoroughly.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Devon, Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to Sherry at (512) 583-3416 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
Will always buy my car from Craig Martinez!
Craig made the process so easy! Called him, he sent me option, selected, text me my paper work to look over numbers, came in, signed and out the door! Say cheese because he will take your picture!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Virginia, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sherry Woodyard 512-583-3416
Miss Um
I have no complaints! Craig, the car salesman was great as per usual and super helpful!! I told my colleagues to go to Craig if they ever need a car!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Yeji, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day! Sherry Woodyard 512-583-3416
Covert GMC service department
I give everyone I spoke to at Covert a 50 out of 10 rating because there is no better service department than them. Thanks to Oscar J and Mark C for getting me in so quickly, adding the recall fix, keeping me informed during the entire process and following up to make sure all is OK - it IS! Covert is lucky to have Oscar, Mark and Nathan T represent them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind review; we are happy to pass along your comments to the team here at Covert Buick GMC! Thank you so much again for your feedback! We hope you have a great day! Sherry Woodyard 512-583-3416
Well Done Covert!
Thank you Clint! Great Job.Repaired to my satisfaction. Car was inspected and repaired in a timely manner.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lisa, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Sherry Woodyard 512-583-3416
Brandy Miller, Ph.D, PC
I had an unusually excellent experience with Kay Mee, the Sales Specialist at Covert Buick GMC at Covert Auto Group in Austin, Texas on Research Blvd. She was totally genuine and down-to-earth while being professional and clearly competent. This combination made me and my husband feel like we were in good hands. I?ve purchased numerous cars in my life from dealerships in Austin and around the Dallas metroplex, and I definitely had my best experience ever with Kay. The dealership itself was also upbeat and everyone I interacted with was friendly. I also wanted to mention Travis who handled the financial transaction. He was on top of it and even fun to talk to. One last comment?I LOVE my new car and got a fantastic deal! Couldn?t be more pleased. ?
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Sherry Woodyard 512-583-3416
You just don't find better than WOW!
The Covert family of dealerships is awesome and follows through on every detail of the new or used car purchase process. Even repair options are straightforward with Covert, and the team members are vested in the professional services they offer to every customer. We just bought a 2023 Buick Encore GX Select using the incredible expertise of Jackie Oliver at Covert Buick GMC and could not be more proud of the process, the car, or Jackie and her team. It tells us that we don't find better than WOW! And, WOW! is what we got ending in a beautiful 2023 Buick Encore GX Select to tow behind our new Motor Home RV!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Glenda, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sherry Woodyard 512-583-3416
This dealership was awesome!
This dealership was awesome! Thank you Craig Martinez for being exceptional! Y’all are by far the best experience I’ve ever had in buying a new car! Sincerely, Veronica D Newhall
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our salesmen Saul Jaimes was outstanding, not pushy but
Our salesmen Saul Jaimes was outstanding, not pushy but very helpful. He is an asset to your company.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car