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Covert Buick GMC Austin

(1,684 reviews)
Visit Covert Buick GMC Austin
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2015 consumer dealer award
New (512) 961-5792 (512) 961-5792
Used (512) 354-4435 (512) 354-4435
Service (512) 364-0086 (512) 364-0086

Reviews

(1,684 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Covert Buick GMC Austin from DealerRater.

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Another nice pre-owned from Covert GMC, Buick. TY!

We purchased our 3rd Pre-owned vehicle from Covert. Very nice with the warranty. I had a previously purchased a vehicle from them with the warranty and I was happy I did. This one was a 2 year old Buick with low miles. With Ashley helping us through the process it was fast and easy. Recommend for sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It is great to hear everything was done quickly and to your satisfaction! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Anthony was a great salesman no pressure, found me a...

Anthony was a great salesman no pressure, found me a great SUV I’m a very happy customer!!I will recommend this dealership to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Do not walk away but instead RUN AWAY FROM THIS DEALER...

Do not walk away but instead RUN AWAY FROM THIS DEALER THAT LIES AND FAILS TO FOLLOW LAW. Two months after purchase I have not received a copy of the purchase docs despite numerous requests. Then on to service that never has an opening to do recall or defective vehicle issues Also sales that promised a loaner so that the vehicle that has everything wrong with it and of course, only lies and ignoring the numerous email requests.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mason shavandi sales manager covert Buick gmc did an...

Mason shavandi sales manager covert Buick gmc did an excellent job he went above and beyond

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing service! Great help for getting me in a car the...

Amazing service! Great help for getting me in a car the same day! Will be coming back in the future. 10 out of 10 definitely would recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Lindsey

Mark was so friendly and helpful. He was able to squeeze me in last minute and was very efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care! Sherry Woodyard 512-583-3416

Waste of time

This company solicited me multiple times to try and come and buy a used car I was not looking to trade my car in they convinced me through phone calls and messages that they could help me get a new car to my surprise they couldn't really without a $700 a month car payment because I'm self-employed I can only be approved for a $700 car payment a month or more unbelievable what a waste of my time and they damaged my credit score

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We appreciate you bringing this experience to our attention. If you are willing, please contact Sherry, our Customer Relations Manager, at 512-583-3416 so we can work towards a resolution. We look forward to hearing from you. Take care!

These are not honorable people

The story is too long and I’m frankly done with this truck and this dealership after 5 months of ownership buying new, and repeated trips to work out a variety of issues with the vehicle. These people are not honorable and they do not provide assistance to the customer if it requires effort on their part. Fortunately, Carmax is willing to give me 4K more than Covert to offload this dog, despite having bought it from Covert. Last GMC product and last interaction ever with Covert anything for me. Avoid.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please contact Sherry, our Customer Relations Manager, at 512-583-3416 when you have an opportunity, and we will be more than happy to try and turn your experience around.

Outstanding experience with our sales professional Nate...

Outstanding experience with our sales professional Nate Arzehgar and continued throughout the process including an introduction to the vehicle with Lon Berg. We appreciate the returning customer loyalty discount!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Run away! Go anywhere but Covert. From the sales person...

Run away! Go anywhere but Covert. From the sales person who was not very competent and could not seem to get anything done, to the finance guy who just thought we would take any interest rate. All of the run around was exhausting and infuriating after over 5 hours to buy a car. This after being told all our paperwork was in order several days before we even showed up to purchase the car. I won’t even go into the headache of getting an equity check from them. Again- I don’t recommend Covert at all. Worst car buying experience of my life.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.