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Covert Buick GMC Austin

(1,689 reviews)
Visit Covert Buick GMC Austin
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2015 consumer dealer award
New (512) 961-5792 (512) 961-5792
Used (512) 354-4435 (512) 354-4435
Service (512) 364-0086 (512) 364-0086

Reviews

(1,689 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Covert Buick GMC Austin from DealerRater.

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Lindsey

Mark was so friendly and helpful. He was able to squeeze me in last minute and was very efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care! Sherry Woodyard 512-583-3416

Waste of time

This company solicited me multiple times to try and come and buy a used car I was not looking to trade my car in they convinced me through phone calls and messages that they could help me get a new car to my surprise they couldn't really without a $700 a month car payment because I'm self-employed I can only be approved for a $700 car payment a month or more unbelievable what a waste of my time and they damaged my credit score

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We appreciate you bringing this experience to our attention. If you are willing, please contact Sherry, our Customer Relations Manager, at 512-583-3416 so we can work towards a resolution. We look forward to hearing from you. Take care!

These are not honorable people

The story is too long and I’m frankly done with this truck and this dealership after 5 months of ownership buying new, and repeated trips to work out a variety of issues with the vehicle. These people are not honorable and they do not provide assistance to the customer if it requires effort on their part. Fortunately, Carmax is willing to give me 4K more than Covert to offload this dog, despite having bought it from Covert. Last GMC product and last interaction ever with Covert anything for me. Avoid.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please contact Sherry, our Customer Relations Manager, at 512-583-3416 when you have an opportunity, and we will be more than happy to try and turn your experience around.

Outstanding experience with our sales professional Nate...

Outstanding experience with our sales professional Nate Arzehgar and continued throughout the process including an introduction to the vehicle with Lon Berg. We appreciate the returning customer loyalty discount!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Run away! Go anywhere but Covert. From the sales person...

Run away! Go anywhere but Covert. From the sales person who was not very competent and could not seem to get anything done, to the finance guy who just thought we would take any interest rate. All of the run around was exhausting and infuriating after over 5 hours to buy a car. This after being told all our paperwork was in order several days before we even showed up to purchase the car. I won’t even go into the headache of getting an equity check from them. Again- I don’t recommend Covert at all. Worst car buying experience of my life.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I had a bad experience from this dealership. when I drop...

I had a bad experience from this dealership. when I drop my car for barke pads and rotors replacement they told me we will put factory original GM products and give me a price. I said ok, after I picked up my car I find out they put mid grade inferior brakes and rotors not GM factory original. I was disappointed i make a phone call to talk to the manager and they said he is busy.I been told he will give me a call back and took my number but nobody call me back.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Have purchased several vehicles from Chad Mastrud over...

Have purchased several vehicles from Chad Mastrud over the last few years and when it's time to replace my current one I will be looking forward to coming to see him at Covert to get my new one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Chad Mastrud was responsive and attentive to all of my...

Chad Mastrud was responsive and attentive to all of my needs and he followed through on everything he promised. His team delivered my truck on time and clean. Thanks again for a job well done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had a great experience purchasing my car from Covert....

Had a great experience purchasing my car from Covert. Chad M was my salesperson and he was very helpful, kept me informed of what was going on and took the time to explain everything

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Worked with Chad and I was able to agree to everything...

Worked with Chad and I was able to agree to everything ahead of time. When I arrived everything was ready to go. Really appreciate all the hard work and Chad helping me minimize the time I spent at the dealership. Love my new truck thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.