AutoNation Toyota South Austin

Recently bought a used pick up truck with Jarred Burnstein at AutoNation Scion South Austin and the experience was great. Actually the 3rd car I have bought from here and I will go back when it's time to buy another car. They always have a great selection of used cars.

Greg Coy is an amazing service writer. Always friendly and personable and never pushy. I request Greg every time my car goes in for maintenance. If Greg were ever to leave, I would definitely follow. He's that good to his customers!!!

Very attentive and prompt by Jared Jones. And was welcomed on the service drive immediately.

Jared is a great service advisor, took care of it straight forward and simple. Thx, Derek

Excellent customer service. Very professional people with a sincere desire to ensure the job is done right. I have been coming here for 6 years and have always been very pleased with their service.

Mark was excellent and informative and had my car ready when he promised.

Service was done in a timely manner. Facilities were comfortable and clean.

About 6 months ago I was looking into getting my first vehicle on my own, I went to AutoNation after doing some research and seeing good reviews on this dealership. I found a vehicle that I liked on their website and went in for a viewing. The vehicle that was listed online was a 2007 Toyota Highlander Hybrid Limited after viewing and test driving the vehicle I decided I liked it and would apply, by this time it was already late so they allowed me to take the vehicle for the night. I came back the next day to find out that their finance department had lost my application and any other information I had provided them. I spent about 6 hours that day in the lobby waiting for them to finish my paper work every time I would ask how much longer the would say "only a few minutes". When it came to the end of the day my paper work was finally finished and I was ready to sign and leave since I had spent the whole day waiting! A few weeks later I was made aware that my vehicle was not a limited vehicle, it did not have grey leather interior, a sun roof, or any of the other features a Limited edition vehicle would have. At the time of purchasing I assumed that the dealership knew what they were talking about. I am paying for a limited vehicle! I have the paper work that they First gave me on the vehicle with the VIN number being the same but the description stating limited. When I realized this I had already Had the vehicle about 2 months I went back and brought it to the finance departments attention. I spoke to Darren about the situation and he said he would pass the information on to the Manager and would give me a call when he had any information. I never got a call so I decided to go to the dealership just to be told the manager had been on vacation, I then left and still got no response weeks after. To this day I still have not been contacted. I am paying WAY to much for this vehicle. I went back to the same dealership to get the sell/trade in value and was told They could only give me $6,000 when 6 months ago I purchased for a little under $12,000 (still in great condition with hardly any miles from the purchase date). They did put the correct discription of the vehicle on the contract, but advertisement and information was false from the beginning!!

Art Gomez was amazing in the service department. He always provides great customer service and goes above and beyond to help me. Loyal customer for life :)

Have used the dealership for service since I purchased my '01 Tacoma new. Have asked for the same service advisor for at least the last decade and have not been disappointed by the advice or the results.