Reviews
Good Organizational Culture; Fair deal on new car
Organization is customer focused. All employees we interacted with were pleasant and professional. Aaron, our sales representative, was responsive and worked hard to help us find and purchase a vehicle we would be completely satisfied with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your kind words! We're passionate about finding a team of people dedicated to assisting our customers. We appreciate you taking notice and helping to spread the word with an online review. :) Best wishes. -The Team at First Texas Honda
Helpful and speedy
I had stopped by after 5pm on a Tuesday and was so impressed with Liz and the finance team at First Texas Honda. This is my fifth Honda and so far my best experience! Everyone was so helpful and gave me no pressure to purchase. I was so surprised at how quick and easy my experience was. I love my new car and will be come back here from now on.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jenny, we couldn't be happier for you! Thanks for taking a few moments to share your experience with us. It's great to know that everyone left you with a lasting impression. Congratulations and take care. -The Team at First Texas Honda
Liz is AWESOME!!
A friend and I went to First Texas Honda just to test drive a vehicle that I was eyeing online for the past few weeks. I'm always apprehensive about asking for test drives because of the typical "Car Salesmen" mentality. I went in Liz took me for my test drive and answered any questions that I had. There was absolutely no pressure from her. Liz as I mentioned was able to answer all of my questions and go over some options. I left that day but was so impressed with her service and knowledge that I came back a few days later and leased my first new car. Liz was awesome and I would recommend her highly to anyone shopping for a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The commitment Liz has to her customers is exactly the kind of experience we want every customer to have! Thanks so much for the awesome review. :) It's great to know where our team is excelling. Congratulations and best of wishes! -The Team at First Texas Honda
They were low pressure, highly efficient
Ross and the team were very friendly, low pressure but informative. We knew what we wanted and they made it happen. Great experience and we will definitely share the experience with others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Linda, we're thrilled to know that Ross could leave you with an excellent impression. :) Thanks for choosing us to shop with. We really appreciate the awesome review! Take care. -The Team at First Texas Honda
Leasing another Pilot before contract was up was easy
Chris reduced my lease payment around $50 a month for a newer vehicle. Was able to avoid turn in fees and select the color and choice I really wanted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
When you're happy, we're happy. :) It's awesome to hear that Chris could help you get exactly what you were hoping for! Thanks for visiting us and take care. -The Team at First Texas Honda
Fantastic!
My technician was very attentive and knowledgeable. Excellent service. The service was fast and I was contacted quickly once the car was ready. Especially great since I did not have an appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for choosing us for your service needs, Ellen. We're always here to help. :) Looking forward to seeing you again next time! -The Team at First Texas Honda
Excellent service advisor
Fred is my service advisor who did a wonderful job in getting the needed service done. I need to pass inspection. However, the insurance form is out of date. He had working patiently to work with me to get the new insurance form printed out in order to finish the state inspection. Great guy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to know that everything went smoothly, thanks to Fred! Thank you so much for the great review. Until next time! -The Team at First Texas Honda
Great treatment
The service at First Texas Honda seems to get better and better. Very amiable and made sure I was informed on all aspects. Appreciate the coffee and comfortable place to wait.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're constantly adapting and striving for excellence! Thank you for taking notice of our efforts, Bee. :) We look forward to the next opportunity to assist and wish you all the best. -The Team at First Texas Honda
My midlife crisis - alas too much
Found my mid life crisis car listed without pricing. But the price was more than I wanted to spend. The sales staff is trying to find me something to make me happy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're always here to help, Karen! Thanks for giving us the opportunity to serve you; we'll do our absolute best to pull through with a winner. :) -The Team at First Texas Honda
First Texas Honda
First Texas Honda Austin, TX has been my personal dealership since 2014 and since day one the people have been super. Beginning with the sales reps and later with the service dept when needed for oil changes and such the people have been great. I would recommend First Honda wholeheartedly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Robert, your review makes us beam with pride. We've taken a great deal of time to ensure we're hiring an excellent team who are all passionate about helping our customers. :) Thank you so much for the kind words and for being a supporter of ours! See you next time. -The Team at First Texas Honda