Reviews
Cylinder Head Fixed
Brought my car in for a new cylinder head which was replaced under warranty. Process was quick and easy, the way I like it.
- Customer service 4.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing, Steven. We value time-efficient service and strive to keep our guests satisfied about the work performed on their vehicles. Thank you for choosing our team and please keep us in mind for any future automotive needs. Be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Kind regards, John Pohlig, Marketing Director
No Pressure Car Buying Experience
Large selection of vehicles. Sales staff was friendly with absolutely no pressure to buy. I felt like helping us was a more important priority for them than making a sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this review, Todd. We are extremely delighted to know that we could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see us any time! Take care. Warm regards, John Pohlig, Marketing Director
2014 300 C Purchase
I really enjoyed the service that Chris Graham provided me as part of the Internet and Costco sales team. He was great at communication and follow-up.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, we are pleased to hear that you had an excellent car buying experience with Chris. Congratulations on your new 300C! We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Also, take advantage of our most recent online specials available through our Facebook and Twitter pages. Warm regards, John Pohlig, Marketing Director
Involved repair handled professionally
Rudy was great with handling my repairs. Took the time to investigate what solutions were available for my specific issues and then explained everything to me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kelly, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that Rudy was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Scott Robinson Chrysler Jeep Dodge and we look forward to your continued business! Warm regards, John Pohlig, Marketing Director
Great service department
What I like was Tom Edwards he kept me informed every step of the way called me once a week to make sure I knew it what was going on with my vehicle. also I was provided a rental car through the five weeks of repairs. Also my car was returned to me clean tires armor all looks great also years ago I owned a Dodge I almost didn't buy another Dodge because of the service departments back in those days in the early 2000s they wouldn't even provide you with a rental car and they were very difficult to deal with I'm glad to see the change at Dodge hopefully this is what happens at all the dealerships
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeff, thank you so much for your kind and honest review of our dealership. We always appreciate any feedback. It was a pleasure to do business with you and we hope to see you again in the future! All the best, John Pohlig, Marketing Director
BEST SERVICE EVER
I really like the customer services they provide me with EXCELLENT service ever.... I call in and that same day the we're able to take care of my car didn't have to wait long I just love that!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for this marvelous review about your service experience, Liliana! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful and accommodating during your recent visit. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! All the best, John Pohlig, Marketing Director
Great service
I was told they would rush the service for me since I was limited in time - and they certainly did. Very personable staff that seem to enjoy where they work. I've never been to a service dealer where that exhisted!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, thank you so much for taking the time to provide such marvelous feedback. Our main goal is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Kind regards, John Pohlig, Marketing Director
great dealership
Everyone is very nice and helpful. The service managers know their stuff. The mechanics know what they are doing and get the job done right the first time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you so much for this wonderful review and star rating! We are pleased to hear that you had an excellent experience at Scott Robinson Chrysler Dodge Jeep Ram. We encourage you to stop by or give us a call with any questions that may arise. Also, take advantage of our most recent online specials available through our Facebook and Twitter pages. John Pohlig, Marketing Director
Service on my jeep
David Sanchez has helped me the last 3 times I have been to your org for service. He is very personable, but the thing I like the most about him, is he looks thoroughly at my past history making sure I'm not repeating anything I shouldn't. I have serviced 5 jeeps in the last few years and feel like I am getting good care when I am there. That's why I keep coming back. Thank you. Jeanne
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeanne, thank you so much for the great review of your experiences with our dealership and especially David. All of the employees appreciate your loyalty to Scott Robinson Chrysler Jeep Dodge. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact David or myself. Before your next servicing appointment, please find us on Facebook and Twitter. You'll be pleased to find the latest exclusive specials offered only to our likers and followers! At your service, John Pohlig, Marketing Director
great customer service, and timing.
I was treated very well with the knowledge of the adjent, the timing they told me it would take to do my car was right on. So I was drop off and picked up while I was shopping. Got some chores done. It was great.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robin, thank you so much for your review! We really appreciate your business and are so happy that we could provide great service to you and your vehicle. We look forward to serving you again! Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Warm regards, John Pohlig, Marketing Director