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AutoMax of Grand Rapids

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (72 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (72 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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knowledgable staff

The salesman was able to answer all my questions on all vehicles, the entire staff was very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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rude customer service, over priced

Their vehicles are over priced, sales person was very rude. I noticed most of their vehicles have body damage (scrapes, dents, rust) or have bondo. Their prices are more than Kelley Blue book.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for leaving us a review on our site. We are disappointed that you feel our vehicles did not meet your needs. We are a family run business that prides ourselves on satisfying our customers. Each one of our vehicles goes through an inspection process to ensure that we are delivering the best quality product to our customers. We are very competitive regarding our price points. We invite any of our customers to price shop our products and compare price, service and quality to any dealership in West Michigan. I invite you to reach out to me directly and we can discuss any vehicle of your interest. Jason General Manager 616-784-2880