Reviews
Friendly Sales Personnel
Friendly sales people, had the car I was looking for at a reasonable price. Not to mention the finance department they were helpful as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience great vehicle
We had good friendly service and everyone was easy to do business with. This is our second Toyota and we're sure that we will add a third to the family before long. Gavan was an awesome salesman as well, good sense of humor.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Service, Friendly & Knowledgeable
This is our 4th vehicle from Lithia Toyota Abilene. They are always very friendly and knowledgeable from the very beginning of the process and they continue to take care of you through the years after your purchase with their efficient and knowledgable service department. After visiting other rival dealerships in the surrounding area I cannot stress enough the difference in the environment, attention, caring, knowledge, and overall quality you get at Lithia Toyota compared to any other dealership in or out of town! If you are even considering purchasing a new or used vehicle make Mark Harris at Lithia Toyota Abilene your first and only stop, you won't be disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best Experience
Aaron made my purchase stress free and easy going. He was very polite, and made sure all my questions were answered. He was patient with my 4 yo son, and even looked out for his safety when we were outside looking at my prospective purchase. He was very understanding when my newborn would cry and needed my attention. He went the extra mile multiple times, from finding a charger because my phone was dying, to helping me transfer my belongings from my trade in to my new vehicle. Never did he make me feel pressured into my purchase, and if he wasn’t sure about anything, he always got a second or third opinion. When my paperwork was done, he continued to check on myself and my children. He kept me up to date on the progress of the car, and connected my phone to the Bluetooth before letting me drive off the lot. He definitely gave that extra lagniappe. I would recommend him to anyone looking for a new vehicle!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service from Shan in Abilene purchasing our
Fantastic . Shan took his time and absolutely no pressure. We felt very comfortable. and relaxed as Shan explained everything and put no Pressure what so ever. We recommend him to you highly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Professional, efficient and a personal touch
The experience of buying our 2018 Tacoma was low stress and pleasant, thanks to all.I hope I didn't miss anyone who helped us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lithia Toyota of Abilne
Was looking to purchase a Toyota Tundra. Gavan was very friendly and answered all our questions. We wanted to drive different vehicles and he was very accommodating. He was very patient with us and was interested with our needs. He stayed with us thru the whole process. I would recommend him to anyone and if I buy another vehicle from Toyota I hope he is still working there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Parent
Overall great experience. They listened to what we had to say and help get us where we wanted to be and what we wanted. No pressure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Parents purchasing a car for son
What a great car buy experience. Great customer service. Never felt and pressure or rushed in making our decision. Gavan Bass & Kevin Baker did an excellent job listening to us and helping us get where we wanted to be.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New Truck
This is our second purchase from Lithia and Greg Parks. We couldn’t be more pleased with how helpful and hard working Greg has been for/with us. As for Lithia, we have been very happy with how we have been treated. Everyone is hard working, friendly, and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car