Reviews
Exclente customer service from the body shop.
Exclente customer service from the body shop. Very professional. Enrique the body shop manager is amazing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joshua, Thank you for the kind words for our service department! Enrique and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Lance Knopp General Manager lknopp@bravoautos.com
Bad service.
Bad service. Terrible vehicle selection and sold me a bad non Working vehicle purchased less than 6 months ago
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Lance Knopp General Manager lknopp@bravoautos.com
Good customer service.
Good customer service. Generally able to make appointments same day or next. Had had no issues with vehicle repairs or service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sally met your expectations. Thank you again for choosing Bravo Cadillac El Paso, we look forward to having you as one of our valued customers for many more years to come! Lance Knopp General Manager lknopp@bravoautos.com
I'm glad Mike Rodriguez is my service writer.
I'm glad Mike Rodriguez is my service writer. Even when he's not there. He make sure I'm taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear Mike and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Lance Knopp General Manager lknopp@bravoautos.com
Thank you Mike Rodriguez for all your help with all my
Thank you Mike Rodriguez for all your help with all my vehicles. The best customer service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words for Mike, and for taking the time to leave us this wonderful feedback! Lance Knopp General Manager lknopp@bravoautos.com
Was in lobby no one bothered to attened us.
Was in lobby no one bothered to attened us. Walked up to front receptionist for assistance. Once car got accepted waited in lobby where i saw every member goofing around, not one person asked if we needed help with, not even a water. But when someone pretty walked in they where all over them
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your service visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Lance Knopp General Manager lknopp@bravoautos.com
Very fast accurate with all my service needs.
Very fast accurate with all my service needs. I have confidence that they will always look out for my well-being and well-being of my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joel, Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bravo Cadillac El Paso. Please don't hesitate to reach out if you need anything else. Lance Knopp General Manager lknopp@bravoautos.com
It was very good service and fast the people really nice
It was very good service and fast the people really nice and helpful thank you all the Cadillac team
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sergio, Thank you for choosing Bravo Cadillac El Paso, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Lance Knopp General Manager lknopp@bravoautos.com
People at front desk was nice and professional excellent
People at front desk was nice and professional excellent service and very flexible car pool
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Elia, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bravo Cadillac El Paso. Lance Knopp General Manager lknopp@bravoautos.com
Christian in the service department was very friendly and
Christian in the service department was very friendly and efficient. He has great customer service and the service on my vehicle was done very quick.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! Christian and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bravo Cadillac El Paso. Lance Knopp General Manager lknopp@bravoautos.com