Bravo Cadillac El Paso

Lack of Professionalism and Integrity in Pricing Practices I am compelled to leave this review based on my recent experience with Bravo Cadillac, which unfortunately fell short of expectations in both professionalism and business integrity. Having had a positive experience with Bravo in the past—both in service and purchasing a vehicle from their used car lot—we returned today to explore new options. After spending over 4 hours engaging with the sales team and test-driving three vehicles, we reached a verbal agreement on pricing, prepared to finalize the deal. However, at the last stage of negotiations, we were informed that the online prices listed for the vehicles were incorrect, and the dealership chose to increase the prices by $15,000 to $30,000. While I understand that errors can happen, the way Bravo handled this situation raised serious concerns about their approach to customer relations and pricing transparency. Instead of immediately addressing the pricing mistake and offering a solution, the sales team opted to backtrack on a verbal agreement we had made, significantly increasing the price of the vehicles. This is not just a matter of business oversight; it reflects poorly on the dealership’s ethical standards and its ability to honor agreements. As a business owner myself, I recognize that maintaining accurate pricing and clear communication is paramount. If Bravo had simply communicated the error upfront, I would have appreciated the transparency and likely proceeded with the purchase at the adjusted price. However, the lack of professionalism, coupled with the decision to raise prices without prior notification, speaks to a fundamental issue with their business practices. In conclusion, my experience with Bravo Cadillac has left me questioning their commitment to customer trust and professional integrity. While mistakes are inevitable, how a business handles them speaks volumes. Unfortunately, Bravo Cadillac failed to meet even the basic expectations of transparency and fairness, which has left me thoroughly dissatisfied.

Very satisfied with the service they provided. They notify me when service is due because sometimes I forget and notification helps keep my vehicle safe for me and my family staff is very professional and treats me like a human being and not like a number like other dealerships I visited in the past. They are trust worthy and I wouldn’t go any other place to get my vehicle serviced but Bravo cadillac

Great service Atim Smith was wonderful to work with and I’ll definitely be back To buy another car

Checking the car took to long when I brought it in I was told that checking the vehicle would take one half hour it ended up taking one hour and a half. When I as given the form on the vehicle items that needed to be fixed I could not understand the writing on the individual items. I would appreciate a typed recommendation on each item do I can know exactly what I will be repairing. Thank you

I purchased a vehicle the beginning of April. The salesman “Eddie Martinez was amazing (at the beginning) he got us a sweet deal on 2022 Chevy Malibu. We were appalled that we got approved through a top notch dealership (so we thought) after we signed the papers he drove in the car and mentioned to my wife, dad, sister and I that we have warranty for the next 3000 miles or 3 months whatever comes first. We asked him about the engine issues and he mentioned again don’t worry you are completely covered do not hesitate to bring it in. We inquired about the window tint and he said they will do it for free so we had to take it back in a week we also mentioned about the cracked windshield and he said “don’t worry we will fix that too” Following week we took it in and they tinted the window but didn’t fix the crack (he mentioned that they sealed it) which is a lie because I know what a sealed window looks like and it was not fixed. The following week we had to return because the shifter was malfunctioning, it wasn’t recognizing the park gear. They fixed that but then about 2 weeks after that fixture the car was feeling heavy as we were driving. We called they had us take it in and turns out the fuel injectors are misfiring. I mentioned to Eddie, about the warranty he promised us and how we haven’t even come close to the 3,000 miles or have it for 3 months and he flat out said “well it’s not covered and what do you expect it’s a used car!” I told him I acknowledged that , my other vehicle is also used and from Carmax and not once have I had this many issues in matter of 1 month. He transferred me over to Miss Monica and I voiced my concerns and frustration and she told us well it’s not covered the fixtures are going to run you 1900.. but I will give you a 500 discount. I mentioned again about how Eddie promised us any fixtures on the vehicle and she again said I'm sorry we can’t fix it for free. So now I’m stuck paying for a non working vehicle that is sitting on driveway. This has been the most stressful and frustrating car lot I have ever been through.

I have had my Silverado for 5 years and take it every year to Bravo for maintenance. But this time I did not have the service I usually get. This time it took much longer. My Silverado was sitting there for about half an hour or more until I asked an older man who looked like he did the washing, my Silverado was suppose to get washed. He mentioned this young guys don't do anything and said I will wash and get it ready for you. While paying people at the top yelling at men who do the work. Finally got home saw brown streaks, my Silverado is white, running down the hood into the bug deflector. Inside, I had the cabin filter replaced, the housing cover was on the floor of the passenger side. Not what I expect fron Bravo Cadillac.

Friendly, well knowledge on vehicle features and components employee helpful on description and function of vehicle .

Mike is a very knowledge and loyal representative for Cadillac. He knows his job. He goes far and beyond to assure a good experience for his clients.

My Cadillac had an issue with the sun shade. Manny diagnosed the problem and arranged for all the parts to be available in two days. He informed me that the repair would take two days. The vehicle was ready ahead of time. He even arranged for a rental for me. Very good service.

My service advisor has always been awesome to see my problems and makes my caddy b perfect again thank you, Mike