Reviews
Service was quick & easy service advisor did not honor my
Service was quick & easy service advisor did not honor my free oil change as per my contract will not be taking my vehicle for service anymore
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
BIGMAC521, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Teresa Montes General Manager
Took my Escalade for the second time and hasn’t fixed the
Took my Escalade for the second time and hasn’t fixed the problem want me to take it back but time and ⛽️ is an issue
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
davchav01, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Please come see me. I would be happy to assist you further. Thank you for your patience and we hope to see you again in the future. Sincerely, Teresa Montes General Manager
Great service and great communication from the service
Great service and great communication from the service advisor, fast and quick service provided as well
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Teresa Montes General Manager
Dealer unfamiliar with other brands within GM.
Dealer unfamiliar with other brands within GM. I have a Chevy Colorado. The service agent that treated me wasn’t even aware of the info screen in my instrument cluster. I was informed I needed to go to a Chevy dealer to have any problems diagnosed. Even the simple 15k service was inadequate. I came in with lower than recommended tire pressure. I left with the pressure unchanged, still low and unevenly so. Even after I made sure when I arrived that they had nitrogen for the tires (came that way from GM) because the last Chevy dealer did not have nitrogen. I had to go back to have the pressure adjusted. They put it to the recommend Cold Pressure. It was 104*F outside and I drove 25 minutes. Had to have them put in 3 pounds extra. Next morning the pressure was just right. I can understand the Cadillac only knowledge, but what else did they not check that is required for the 15k service? Air pressure is a simple one. And even then they did that wrong.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Sincerely, Teresa Montes General Manager
Customer service was awesome from the greeter to the
Customer service was awesome from the greeter to the service person . Very very satisfied Thank you soo much !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, agalindo01! Thank you for the stellar rating. We're delighted to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, Teresa Montes General Manager
Good service, estimate was provided from the service
Good service, estimate was provided from the service technician along with some added service recommendations and all were completed in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, bmmuniz1108! Thank you for the 5-star rating. We're delighted to hear that working with the team elevated your experience with us. We hope to work with you again soon. Have a great day! Sincerely, Teresa Montes General Manager
The service was great they spent time on the oil change
The service was great they spent time on the oil change and inspection and the vehicle was even washed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Teresa Montes General Manager
Because of Bravo, I will always look at Cadillac for my
Because of Bravo, I will always look at Cadillac for my next car. Sales, service and body shop are awesome!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, CHENZCASTRO! Thank you for the 5-star rating. We're delighted to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care! Sincerely, Teresa Montes General Manager
Mike always helps me in service.
Mike always helps me in service. Always knowledgeable, professional and friendly! I only take my car to your service department, no where else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with Mike and our team, and we look forward to working with you again. Sincerely, Teresa Montes General Manager
Mike Rodriguez is the tech I always go to.
Mike Rodriguez is the tech I always go to. He is very fast and communicates everything to me 10 out of 10
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Mike delivered such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bravo Cadillac El Paso! Sincerely, Teresa Montes General Manager