Mile High Honda

I go to Mile High Honda because they are thorough, quick and reasonable. If I had anything as an item for improvement, I would ask that the service reps routinely apply the 10% senior discount to the bills of those who are eligible. Normally, that happens. This time it didn't. There is something mildly demeaning about having to ask for a discount. Otherwise, the service that I got was impeccable.

Excellent customer service. Service above and beyond what was expected.

Always excellent service. Polite, knowledgeable, honest,

I located a new Honda online through TrueCar, provided by my lender. I started working with Daniel, who was most excellent through the entire ordeal. I arranged to travel from ND to CO to pick up the vehicle in the color scheme I wanted. He got busy getting all the accessories added to the vehicle to ensure I had a quick turnaround. Then came the block heater, I requested a block heater be added before taking it back to the cold north so it was covered on the new car purchase instead of an added item later. The block heater was added to the order the week prior to my visit. For some reason, the service or parts department did feel it necessary to order said block heater until the day before my arrival. Which isn't a huge deal as a block heater is relatively straight forward to install. I received a phone call from Daniel at 9am on the day I was to pick up the vehicle with an updated time in which it would be ready 2 hours later. I arrived in time to complete all the paperwork and get in the new vehicle and drive away. The finance manager was busy on the other side (Acura) and no one was available for 45 minutes to process the purchase. (G was also great; when I actually made it to see him. Took about 7 minutes.) During this time, I was notified the tech was having some problems installing the block heater. I was later told second hand from the service department that they were having problems with the wiring harness. It is worth it to note that techs should be nowhere near a vehicle wiring harness as the plug has its own 120v cord that is secured via zipties in place to the lower grille. Long story short, once they had my money for the vehicle; it appears that management did not care that it took 5.5 hours to install a block heater. A small inconvenience if I was local; however, it ended up costing me another night in Denver. I finally left at 2:30pm, frustrated but in the van I ordered. I can't stress enough that Daniel did everything he could do in his power to help. Good guy. The problem is in the service/part department and all the managers associated with this business. After all the struggle, no one besides Daniel came to apologize or ask for feedback on what could have been done better or different. Hey Mile High Honda management, pro tip: You could have avoided all of this by being more involved in the transactions taking place. Trust your sales staff to do their jobs, but make sure you support them and ask if they are having any problems. Daniel said this was going to put a weird funk on the rest of his afternoon. He was awesome, everyone else was off their game. (If they had any to begin with.) Get it together. Pick a different dealer, it's not worth the hassle.

I'm 22, and just recently bought my first car. I went to Mile High Honda to look at a CRV they had listed. It was completely overpriced, and I was treated as if I didn't know anything. I worked with Daniel, who had stories rehearsed down to the letter. He was joking about "throwing in a ring" as part of the deal... as in getting my boyfriend to purpose to me, which neither of us appreciated and by the fifth time he said it, I was ready to start yelling at him to back off. You could tell that he was in a hurry to get the car sold and any concernsI had were trampled over. When I told him I needed to think about the decision before I agree to buy the car, he said, "don't tell me you're "ted"ing out on me now" and was completely unprofessional and just rude. I would NOT recommend this place to ANYONE, unless you'e not concerned about overpaying for a car, or feeling unheard and treated as a consumer and not a person.

Mile High Honda/Acura is great dealership to purchase cars or provide services for them. I am using this place from 1985. I always recommend this dealer to all my friends and people I know. And all of them thank me for right advise and agreed with my opinion.

This dealership continually goes above and beyond so I happily return time after time!

Very friendly staff and reasonable prices when fixing your car.

The FINANCE MANAGER(RUBEN HERRERA) and SALESMAN (RICARDO ARENAS) at Mile Hi Honda was a truly Excellent experience...

The service department was very prompt and courteous. All my questions about the service report were answered.