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Bob Maxey Ford of Howell

(1,308 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–3:00pm Closed
Sunday Closed Closed
New (855) 371-0965 (855) 371-0965
Used (888) 854-3134 (888) 854-3134
Service (855) 279-9542 (855) 279-9542

Reviews

(1,308 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Maxey Ford of Howell from DealerRater.

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They scheduled service of my vehicle to suit my time

They scheduled service of my vehicle to suit my time schedule and took care of extra recall work they found out which took longer and then provided me a loaner for the extra day as needed, thanks.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Salesman did everything I asked of him including having

Salesman did everything I asked of him including having all the paperwork ready so the amount of time spent at the dealership was minimal. He also spent time with me to show me how some of the functions work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I switched over to Bob Maxey Ford when I leased a 2015

I switched over to Bob Maxey Ford when I leased a 2015 F150. My wife and I have been going there ever since. We've been treated great by the sales department and the service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

One of the best decisions we have ever made.

One of the best decisions we have ever made. The salesman Al Sibilla was friendly and took the time to answer all of our questions. Everyone was friendly and helpful. We absolutely love the Ford Fusion SE. We are still learning about all the perks the car has to offer. Would recommend Bob Maxey Ford of Howell!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Professional sales staff that will assist the buyer in

Professional sales staff that will assist the buyer in driving a new or pre-owed Ford product.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Did what I ask. Did it on time. Friendly staff. Very...

Did what I ask. Did it on time. Friendly staff. Very prompt. Will use them again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We flew in from Minnesota to purchase a truck here. Al...

We flew in from Minnesota to purchase a truck here. Al Sibilla was the sales consultant that I had been in contact with and he was very honest and straightforward with the information he gave to me about the truck I was interested in(we love the truck). Larry picked us up at the motel he was prompt, and very nice my husband and I enjoyed his stories! We can't say enough about Bob Maxey Ford everyone had smiles on their face and a great atmosphere! Was well worth the the inconvenience of sitting on a cold plane and 2 flights canceled. We would definitely come back for another vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful service! I got the exact vehicle I wanted, and...

Wonderful service! I got the exact vehicle I wanted, and they really took care of me- worth the hour drive to this dealership. This is my 4th vehicle with Bob Maxey

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Don’t trust anyone

Took over 3 months on a simple insurance claim and missed some stuff then expected me to pay for it. $2200 plus deductible. Poor customer service and shop techs have a huge lack of knowledge.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Took over 3 months on a simple insurance claim and missed...

Took over 3 months on a simple insurance claim and missed some stuff then expected me to pay for it. $2200 plus deductible. Poor customer service and shop techs have a huge lack of knowledge.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.