Reviews
Todd was awesome, always love working with him on my service
Todd has always provided greta customer service, he is attentive to the needs of the customer. I will always ask for him on any future servicing needs for my 2 Acura's. He goes above and beyond, keeps me informed on the progress and makes sure everything is taken care of the first time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We're glad to hear that you had a great experience with Todd! John Mark Osborne General Manager Courtesy Acura
Todd in Servce
Loved bring my RDX into Courtesy and finding Todd Connell in Service! We've purchased 3 vehicles from Courtesy through Todd and he was wonderful in sales. He's thorough, helpful, knowledgable and just overall the best!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We're glad to hear that you had another great experience with Todd! John Mark Osborne General Manager Courtesy Acura
Was fast in completing the break fluid work
I am happy with the service. I am giving 4 start due to the black marks on my right hand door. Looks like they were tyre marks may be it was hit during the service on the right side door and they are not going away. Looks like a scratch. It happened on two places on my right hand door.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Timely fluids service
Todd checked me in right away and the oil, brake, power steering and rear diff fluid changes all took only a couple of hours. The Lyft ride worked well. Thank you. I don't know if Alec had my MDX waxed and buffed, but if not, that (free) car wash was the best and most detailed I have ever had. Thanks again. It's always a pleasure working with Alec.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We're glad to hear that you had a great experience with Alec and Todd! John Mark Osborne General Manager Courtesy Acura
Very good customer service
Not much waiting time and nice customer service... they show me how to using a acura service and they got good experience about acura.. awesome job.. thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Jin. We're glad to hear that you had a great experience! John Mark Osborne General Manager Courtesy Acura
Very positive experience buying a new MDX
Cole answered my questions by text before I even arrived at the dealership. After a lengthy test drive to show me a ton of new features Cole was also patient while I shopped other auto brands and local dealers to compare over the next week. The dealership was very professional and courteous (!) and Cole was thorough in explaining the costs of features and models and comparing leasing to purchasing. I am really happy in my new 2019 MDX thanks to Cole Harris and Courtesy Acura.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. We're glad to hear that you had a great experience with Cole! John Mark Osborne General Manager Courtesy Acura
Brought my RDX in for an oil change and tire rotation.
Everytime i have brought my RDX in for service, I am treated in a professional manner from all associated with Courtesy Acura. They listen to my concerns, and provide excellent customer service by offering a detailed description of what type of services they recommend. I have never had a bad experience with the service department in my 5 years of ownership with my RDX. I have developed a lot of trust with the service department knowing that my RDX will be taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We're glad to hear that you continue to have great experiences with our Service Department! John Mark Osborne General Manager Courtesy Acura
Great Acura Service
Service is always great and not only do they repair things but they also clean the car. I typically work with Alec in Service and Andrew in Sales and recommend them both.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Superior Service
Courtesy Acura always provides impeccable service and the most professional, knowledgeable and friendly staff. This Acura Dealership is a class act times 3 and surpasses all others!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Darla. We're glad to hear that you had a great experience! John Mark Osborne General Manager Courtesy Acura
Happy with our transaction and time spent
The overall transaction was smooth once we located the vehicle we wanted. Knowing that we wanted a 2019 allowed us to have a transaction with very little back and forth which saved everyone a lot of time and effort. (not to mention saved us a lot of money) I would say only because of where Dennis Craig was located there was a lot of time spent as he did a lot of walking back and forth to get our trans approved. It would be helpful to him and the buyer to somehow streamline this part of the transaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your purchase and great feedback on opportunities to get better. Enjoy your new Acura! With Courtesy John Mark Osborne General Manager