AutoNation Ford Littleton

I took my Focus ST in to get a recall notice checked and fixed. They kept my car for a day and a half. As soon as my car pulled up I noticed my front plate had been somehow damaged and was literally hanging half off. As I drove it home I noticed there was an intense and loud screeching sound as I rolled the passenger side window down!! And on top of that, now there is an ongoing ‘squealing’ sound coming from the a/c unit which gets much louder as you turn the fan up. I thought it was so weird these issues came up all of a sudden because all Ford did was fix 1 of 2 of the recalls which was repairing a latch on the hatch. I called Autonation Ford, spoke to a couple people, including one of the bosses in the service department I believe was Mike, who was extremely rude and disrespectful. Mike didn’t even allow me to finish speaking before cutting me off multiple times as I was trying to explain my concerns. Instead of offering to take a look at my car again for the damages they caused, he told me none of those issues correlate with what they looked at. Which I agree, they don’t, BUT THAT IS THE ISSUE. And I understand people calling and trying to get repairs on issues they already had on their cars which is why they must have to be cautious about that. But when I was asked if my vehicle had any other damages or things that needed repaired at Autonation Ford I told them no because that was the case. And once I picked it up they didn’t notify me of any other repairs that needed to be done after they looked at it. I also called them to notify them of these new issues just a couple days after I noticed everything. It’s just a shame that they’re not willing to stand by their work along with their mistakes and take care of their customers the best way.

I took my Focus ST in to get a recall notice checked and fixed. They kept my car for a day and a half. As soon as my car pulled up I noticed my front plate had been somehow damaged and was literally hanging half off. As I drove it home I noticed there was an intense and loud screeching sound as I rolled the passenger side window down!! And on top of that, now there is an ongoing ‘squealing’ sound coming from the a/c unit which gets much louder as you turn the fan up. I thought it was so weird these issues came up all of a sudden because all Ford did was fix 1 of 2 of the recalls which was repairing a latch on the hatch. I called Autonation Ford, spoke to a couple people, including one of the bosses of the service department I believe was Mike, who was extremely rude and disrespectful. Mike didn’t even allow me to finish speaking before cutting me off multiple times as I was trying to explain my concerns. Instead of offering to take a look at my car again for the damages they caused, he told me none of those issues correlate with what they looked at. Which I agree, they don’t, BUT THAT IS THE ISSUE. And I understand people calling and trying to get repairs on issues they already had on their cars which is why they must have to be cautious about that. But when I was asked if my vehicle had any other damages or things that needed repaired at Autonation Ford I told them no because that was the case. And once I picked it up they didn’t notify me of any other repairs that needed to be done after they looked at it. I also called them to notify them of these new issues just a couple days after I noticed everything. It’s just a shame that they’re not willing to stand by their work along with their mistakes and take care of their customers the best way.

Good service as usual. Very satisfied with the repairs that I requested. Vehicle done on time, etc.

Sexist. I was so appalled that I created a google account just so I could leave a review for this place. I won’t even go into how long my oil change took (2 hours) or why (no parts? It’s a FORD escape) or what I was told when I asked how much longer it would be (“you can go home”) no let’s just jump into what is by far the worst experience I’ve ever had in a professional environment - And I’m a waitress.After being belittled because I didn’t know how the things on my mothers car work (that’s why we go to a f****** shop) I was told “it’s ok I wouldn’t expect a cute little thing to know anything about engines” I then learned that this shop doesn’t employ a female mechanic (not that big a deal if your service management didn’t treat female customers like inferiors I understand it’s a male dominated industry but seriously not one?) I can only imagine how the female employs are treated. It’s 2019 get your s*** together. You’ll be lucky if I don’t go to a news station with this s*** . Dear Autonation ford I’ll be letting every site and review forum know exactly how awful you treat your female customers and I can only assume staff. Don’t get me wrong I don’t blame the staff - they just work there. I blame management for doing such a SUPER DUPER job at running a business (sarcasm).

The person in service Dept asked how soon could I bring my car in, it very surprisingly was the very next day ?. They got me in at 8:00 am and was done by 4:00 pm. No replacement to the fuel sensor but they did replace the door latch. Everyone was friendly and professional including the shuttle driver.... very, very positive experience. 5 stars *****

Customer service was great. Janes, Service Manager was very friendly and helpful. Took his time out of his busy schedule to resolve a small issue

I have taken new FordFocus at Autonation. I have received extreme and Swift support from Kyle Stevens at Autonation. He gave me right information at right time to take a right decission. Simply superb Autonation.

I had been searching for this make and model for a long time so I went into the dealership knowing I would buy unless it was an awful experience. While it wasn?t awful, it wasn?t great either. My sales guy knew nothing about the car he was selling. He promised the car would be detailed, it wasn?t. Lots of scratches. He promised to show me the maintence report, he didn?t. Nice guy and was able to help me out on my trade in. If I wasn?t dead set on this car, I would have walked out the door.

Very pleased with dealer. Took too long to complete the process, but Scott Ross was very helpful and made the process enjoyable.

I had my Ford Explorer serviced at the Auto Nation Littleton Branch. I worked with Jack to whom is very helpful and professional. It was my first experience with the service center and a delightful one.