Phil Long Ford of Denver

I just had my fifth bad experience with Phil Long Ford. I would not have returned to do business with them again, but my truck was stolen and I was in a bind to replace it, and Phil Long Ford had the only vehicle that would do the job. Bad experience 1. I took my previous truck for an oil change and got a high pressure pitch to replace my brakes, I was told they were “dangerously thin”. Another mechanic showed me that I had over 40% of my pads left, which didn’t need replacing for three more years. 2. My truck got sideswiped and needed some minor bodywork, while at the Phil Long shop in COS, it was ransacked and multiple items were stolen, but Phil Long fought me tooth and nail, saying I had signed a paper that I acknowledged they were not responsible for my truck while it was on their lot (which they force you to do in order to start work) 3. My husband had his tires rotated at Phil Long Ford, and two days later the back wheel fell off while driving down the road. Phil Long Ford refused responsibility. 4. I called an made an appointment to see a used Explorer at the Denver location, when I arrived, I was told it had been sold moments before I got there, despite assurances that it was being held for my inspection. 5. My final screw-over by Phil Long Ford occurred a couple of weeks ago when, as I explained, my truck was stolen and I needed another to replace it right away. I was sold a “certified” vehicle that began raining down glass shards from the windshield onto me and my dog, every time I drove over a rough patch of road. Since I had recently relocated to Tennessee, I took the vehicle to East Tennessee Ford, where I learned that not only did the truck have an aftermarket windshield installed, but it was so poorly done, installed crooked, and was dangerous. When I called Phil Long Ford, I got a mealy-mouthed excuse that sometimes they miss small details due to the volume of vehicles they deal with. Riiiight. A “Ford Certified Used Vehicle”. They relented and agreed to replace the windshield, but the disgusting thing is they tried to get the glass guy to give them a bargain basement price, instead of regular rates. Judge for yourself folks, is this the kind of company that you want to do business with?

I dealt with Jim and Shawn particularly and was pleased with their interest in seeing my satisfaction and explaining items of concern so that I was better informed. They attended to details that could easily have been overlooked. Their attention to my needs was outstanding.

The guys here had my truck and paper work ready to go when I arrived. They were very professional and willing to explain everything in detail. Quick and easy!

First bad experience. No record of our additional services (hassel with service manger). Tire not fixed, it still goes flat. Oil change was good, but 4 hour wait time seemed excessive. We drive 45 minutes to dealership so is not convenient to bring vehicle back in, much less wait another 4 hours for service redo.

Dealership had the different styles of Raptors we wanted to look at and test. Nameer took the time and let us take our time to wandering the dealership looking and test driving the different Raptors. He also sent us up with an on-site retailer to install the extras we wanted on the Raptor we chose. Very pleased with our experience.

There was absolutely no pressure into buying my car. They helped me get financing even with bad credit. I would recommend Phil Long Ford to friends and family.

Phil long as well as salesman Drew were fantastic to work with. They were willing to negotiate and made the process very smooth and fast. Will be a returning customer!

I went through the Express Lube for an oil change. Ivan was quick to help, and was very nice. There was some confusion about the cost upon pick up, so Ivan made sure to call and apologize. I appreciated the follow-up, and attempt to correct the miscommunication.

Customer service was good,helped me thru the paperwork well and ensured i was given or sold something bad here,over great experience and vehicles

This dealer and its employees were great, Juan and Riley went above and beyond to help me. They were honest and upfront with me when other dealers werent. The price they gave me was very competitive and i felt was good. I would highly recommend them and ask for Juan he is amazing to work with!!! Will definitely go back for my next truck!