Reviews
used 2019 grand caravan
purchased the 2019 van without leaving my living room. the whole process ran without a hitch, special thxs goes out to jerrold howard, who helped me keep it all a surprise for my spouse with the van of her dreams. I honestly will never look at buying a car to ever be a hassle again. my thxs go out to the whole team at cochran that made this all happen.keep up the good work,you have a new customer for life. thanks again ,rob
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your kind feedback. Thank you for giving us the opportunity to assist in your search for the right vehicle. We look forward to seeing you on the road.
A/C Service
The a/c in my 2018 Challenger Scat Pack didn't seem as cold as it had been so I scheduled it for a check out. Discussed the issue with the service advisor Chris since the weather had been very hot. He said they would leak check and fill if needed. Now working great, in and out in about an hour. Thanks for the great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words. It is our pleasure to serve you. We look forward to seeing you again soon.
Dodge ram 2500
Awesome dealership no hassles put me in my new ram 2500 with ease Justin Taylor best salesman in an out in couple hours Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your kind feedback. Thank you for giving us the opportunity to assist in your search for the right vehicle. We look forward to seeing you on the road.
Great service.
My car was rear ended by a bus. It was a real mess. The service was top notch. They keep me informed and the repairs was great. My car is good as new.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words. It is our pleasure to serve you. We look forward to seeing you again soon.
oil change/inspection/tire rotation
My Carfax sent me a message as well as my car that I needed an oil change as well as my tire rotated. I called #1 Cochran Ford. I was amazed that I got my car in the same day as my call. While I was there, they told me that my car was due for inspection. That was done as well. They ask me about parts that was needed for my car to make it run better. They also showed me the cost before it was replaced. That was done. I was well pleased that all of this was done in an hours time. On top of it all, The car was washed as well. I am very pleased. Thank you. I will bring my car back again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for sharing your experience. It is our pleasure to make sure that you are safe and happy on the road. It is our pleasure to serve you. We look forward to seeing you again soon.
Buying our RAV 4 Toyota
James Wilson helped us buy our 2015 RAV Toyota. There was no pressure. He answered all our questions. James gave us a good price for our car too. The experience was easier and less stressful with his help. All of the staff at #1 Cochran Ford were friendly and very helpful. Everyone is efficient and the place was very clean. If you need a car, I am highly recommending #1 Cochran Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your kind feedback & recommendation. Thank you for giving us the opportunity to assist in your search for the right vehicle. We look forward to seeing you on the road. Enjoy your Rav4!
Unwilling to negotiate reasonable prices. Does not want...
Unwilling to negotiate reasonable prices. Does not want to lease vehicles, only sales. I was the only one in the showroom- now I know why.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are sorry to hear that you did not have a pleasant experience with us. We price our vehicles at transaction prices for the market, supported by third-party data, to eliminate the need for our customers to haggle. If you would like more information on our pricing, you may reach out to our Customer Care team at feedback@cochran.com or visit our website: https://www.cochran.com/clearly-better-car-buying/
No Deals for Leasing
Overpriced and not willing to deal. My last lease was $9,000 more on sticker but $100 less per month!?! The Sales Manager says they don’t make enough money on leases. The showroom was empty and now I know why.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We are sorry to hear that you did not have a pleasant experience with us. We price our vehicles at transaction prices for the market, supported by third-party data, to eliminate the need for our customers to haggle. If you would like more information on our pricing, you may reach out to our Customer Care team at feedback@cochran.com or visit our website: https://www.cochran.com/clearly-better-car-buying/
Above and beyond to meet my specific needs.
Every aspect of dealing with Cochran has ended with my complete satisfaction. Two complaints in 4 years were handled in a timely manner without pause. Staffs only concern was my expectations be met completely.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words. It is our pleasure to serve you. We look forward to seeing you again soon.
Daughter’s first car
Mark made our experience easy , stress free and enjoyable. He was knowledgeable about the vehicle we purchased and answered all of our questions. The dealership was clean and accommodating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your kind feedback. Thank you for giving us the opportunity to help you find the right vehicle for your daughter. We hope that she's enjoying the new ride!