Reviews
Pleasant front of house staff, efficient service,
Pleasant front of house staff, efficient service, well-explained. Comfortable waiting area. Walking express line is a plus.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to help! Please let us know if you need anything else- we hope to see you again.
They were very thorough with video and details of
They were very thorough with video and details of inspection and had great communication with me through out the day
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review! We're especially glad to hear you enjoyed our technician video feature. We hope to work with you again!
Mike is great.
Mike is great. Explains everything very well. The mechanic sent a very video showing me the problem. Good work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review! We're especially glad to hear you found our technician video feature to be helpful. Please let us know if you need anything else- we hope to see you again!
Communication and customer care are lacking compared to
Communication and customer care are lacking compared to other jeep dealers and even Cochran’s own Mazda dealership. Although they did finally resolve my expired inspection situation, I still cannot get over all the disappointment from every time I tried to get help from my salesman and also the service department. I should not have had such issues on a new car.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your concerns with us- we want to be sure that you receive the best care, and that your issues are addressed. Please email us with details and best contact information at feedback@cochran.com so that we can better assist. We look forward to reaching a resolution together.
Always have great customer service here!
Always have great customer service here! My car drives great under their care. I appreciate all of you so much
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We appreciate you making us your service home, and look forward to serving you again.
Efficient, professional, and courteous customer service.
Efficient, professional, and courteous customer service. Chris George is and has been a big help in resolving all our service needs. And, the diesel mechanic has provided excellent maintenance on our 2006 2500 Cummins engine for 19 years.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review! We're happy to help keep you running smoothly. Looking forward to seeing you next time!
My mother had bought her vehicle there years back and was
My mother had bought her vehicle there years back and was really happy w the whole process. I received a recall on my 2009 dodge ram from them via mail flyer. Closest service department to me so I decided to take it there. From the initial call, it was a seamless and stress free process. I will come back and recommend. You can tell it's different there because I didnt even purchase my truck there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review! It was our pleasure to work with you. We hope to see you again!
They were fast and efficient and very polite to deal
They were fast and efficient and very polite to deal with. We got an oil change and tire rotation. It was reasonably priced too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to help get you back on the road with the service you need! Please let us know if there's anything else we can do to assist.
Friendly.
Friendly. Efficient. Recommended additional repairs but no pressure. Good communication. Service much improved from two years ago.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're happy to help, and hope to see you again.
Dom was awesome.
Dom was awesome. He was easy to talk to. He answered all my questions. Service was great
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to hear it! Please let us know if you need anything else- we hope to see you again.