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East West Lincoln

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (176 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (176 reviews)

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East-West Lincoln

Clean, comfortable waiting area; responsive service team; complimentary vacuum and wash of vehicle after service, and—best of all—free doughnuts!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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BEST OF THE BEST

Thank you immensely for allowing me this opportunity to thank you for an awesome new car buying experience. Thanks to you, I'm now the proud owner of one of the greatest new luxury sedans in the world. Additionally, knowing that you'll continue to take good care of it during my ownership, assures me satisfying Peace of Mind.( Special Kudos to you all). Additionally, I'd like to express my sincere thanks and gratitude to Ms. Anly Renda who expertly made the whole purchase happen. After she presented me with a variety of Lincolns that may fit my needs, we concluded that the best fit would be the Continental-and I'm extremely glad. After the selection, she found every way to saves which consequently led to a magnificent purchase. **Again, continued appreciation for everyone's expertise, dedication, and professionalism.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving such a great review and high star rating. We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

Very good service. I have always drove away very pleased wit

My service rep , Mike is very helpful and knowledgeable, I can always depend on him recommending the appropriate service needed. Thank God for East West

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Dealership

I will be receiving my third vehicle from East West at the end of October 2018 Nathan Gray is not only my Sales Consultant but also a true friend who I got to know over the years. I live in Palm Coast Florida, but I come to Maryland every three years to purchase my vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Steaven, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

The Best Dealership

This was by far the best dealership I have purchased a car from. Chevist went above and beyond to keep me with the limits of my payments and interest rate for my loan and got his manager involved to work with me as well. I really appreciate the great customer service and not pressuring me into anything I would later regret. I absolutely love my new car! Send your family and friends here you wont regret it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Experience

Was not be best customer service. The vechiles were nice and the price was decent. I would like to see more hands on salesman to teach me more about the car

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Happy and Satisfied Customer

I have always had a great experience with East West Lincoln Mercury especially with my sales person, Donald Caldwell, Mike, Mr. Lou and Erica in the Service Department and DJ in the body shop and the other members of the team at East West. Kudos to them all!!! Keep up the great customer satisfaction!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer Service Rating

Smooth operation. Service was performed efficiently and effectively. Tech was unable to find cause of slow leak from tire.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Maurice, we appreciate your feedback of our Staff's outstanding service! We hope you continue to choose East West Lincoln for all your vehicle needs! Take care!

No need to go anywhere else

Excellent customer service... very personable staff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Patricia, we are glad our team provided you with excellent and personable service! If there is anything else we can do to assist you, please let us know! Take care!

excellent customer seervice

excellent customer service as well as very professional and knowledgeable staff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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