East West Lincoln

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (176 reviews)
7591 Annapolis Rd, Hyattsville, MD 20784
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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (176 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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When you need help

July 11, 2017
By Samuel Tramel from Mitchellville, MD

My service representative was and is always - Outstanding!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you again for choosing East West Lincoln, and we hope to see you again soon!

New Sale of a Black Label MKX

July 9, 2017
By Bryan Walker from Hanover, MD

Very knowledgeable and friendly environment. Responded quickly to an email inquiry and followed through with finding the type of car I was hoping to purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair —
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The chosen one

June 30, 2017
By Pamela Woods from Springdale, md

My service representative of always provide exceptional customer service, and because of that, I know that my car is in good hands

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process —
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We really appreciate your feedback! Thanks again for your business! Take care!

Friendly and Knowledgeable

June 24, 2017
By David Greene from Stevensville, MD

service was great. Our edge has some mileage and everything was checked but more-so explained what to schedule and manage going forward. The bay was clean and the entire staff friendly. Keep up the good work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

David, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!

Excellent service

June 16, 2017
By Richard Weiblinger from Laurel, Maryland

Excellent service department and customer service on my black label mkz

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process —
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Car Service

June 1, 2017
By Mae Bullock from Bowie, MD

Upon my arrival, the intake representative, Mr. Turner came to write the order for my car right away. Overall the service for the day was excellent. Thank You!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process —
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Consumer's Comments About Service

May 30, 2017
By Dorothy Beaty from Lanham, MD

As always friendly, professional and excellent service. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process —
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Hose and alternator repair

May 30, 2017
By Ray Crawford from Washington, DC

I had a number of things that were happening with my truck but my service agent work with me to resolve the issues. Additionally there was an issue that happened upon me departing the service center with my car and they assisted me in repairing it as well as provide a way with a discount on the repair. Thanks a lot

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process —
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent

May 23, 2017
By Bernice Berry from Upper Marlboro, MD

The Sales Rep was very attentive and provided detailed information about the SUV. He met all of my concerns about the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair —
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Customer

May 16, 2017
By Delois Fields from Bowie, MD

Brought my truck in to have a new key made and to get the remote program. My Service Tech was Michael T. Turner, who is always my Service Tech did an excellent job of getting me in and out of the dealer ship. As per always, Mr. Turner and the crew at East West Lincoln Mercury did a excellent job with their craft.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Delois, it is great to read such wonderful comments about your recent experience with us! We hope you continue to choose East West Lincoln for all your vehicle needs! Take care!