Dealer on Cars.com since August 2012

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Used

Today's Hours

Sales 9:00 AM - 6:00 PM
Mon 9:00 AM - 7:00 PM
Tue 9:00 AM - 7:00 PM
Wed 9:00 AM - 7:00 PM
Thu 9:00 AM - 7:00 PM
Fri 9:00 AM - 7:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed

Reviews

3.7 out of 5 3.7
113 lifetime reviews.
  • kevin babcock
    August 10, 2015

    Was a smooth transaction. The people were very friendly

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

  • 1.0 out of 5
    Worst car buying experience at Hertz Des Plains IL
    November 27, 2017

    First of all Hertz increased the price of the cars just before my arrival. On one car price was increased by $150 (Rent to buy car) and on another can... price was increased by $300 (Certified). When I asked I was told it was done by corporate and they can’t change it. Later when I contacted rent to buy customer service they said dealer can’t increase the price on rent to buy and if they do I need to contact customer service. I sound sun visor bracket was broken but manager said price is included for that damages and can't be fixed. Before the test drive I asked Richard Ankotovitch about the marks on the tire and he said those are regular marks. But later found at Nissan dealer that tire is damaged, and it was due to car being driven with flat tire. Called Manager Lou on the phone who said nothing was wrong with the car when I bought. "A complete false statement". Hertz ran my credit check again even though I had pre-approval for car loan (2.54%) from Chase bank. New application from hertz had higher rate of interest (3.29%). Finance manager (Kiko) wanted to run a separate application and did not honor Chase banks pre-approval letter. Chase bank did not want to give me check as they were in partner with Hertz car sales and said they will directly send check to Hertz and Hertz manager kept saying that they need check. Chase customer service (3 different agents) and finance manager had multiple conversations, but nothing worked out as Hertz manager said they follow their own rules. Eventually Chase customer service agent said me let Hertz run the application again. But to my surprise rates were higher on new application. When I called Chase as the lender was Chase in the new application, Chase customer service was not able to see new application because it was ran internally. Finance manager was not willing to use the old application (I guess hertz wanted their own commission). At one point of time I was so frustrated with Hertz and Chase I thought I am not going to buy the car. But later I spoke to another bank (CEFCU) where I had pre-approval as well and they said I can refinance with lower interest rates within next couple of days. Another reason to continue the deal was because I can from 200 miles away and did not wanted to stay at hertz show room. Can around 11am and left around 5pm. Just for few extra bugs Hertz lost a valuable customer and future referrals. Had worst experience of car buying in my life.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    We sincerely apologize for this, Susheel. Could you please copy this review and email it to us at socialcare@hertz.com with your reservation number (b...eginning with an H) and your vehicle vin number? We would like to look into this immediately.


  • 5.0 out of 5
    It was some of the best cheese I ever tasted!
    December 2, 2016

    I can only say that I thought it was a simply delicious experience.

    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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About Our Dealership

Dealer on Cars.com since August 2012

Welcome to Hertz Car Sales Des Plaines proudly serving the Des Plaines area! Hertz Car Sales has simplified the used car buying experience by eliminating the middleman and protecting you from the haggle process. By reducing these costs we have been able to transfer the savings and offer high-quality, well equipped used cars at great prices. All vehicles are Hertz Certified Pre-Owned with a 12mo/12,000 mi Warranty.
Hertz Car Sales Des Plaines
2170 S Mannheim Rd Des Plaines, IL 60018
Used (888) 737-8750
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