Hertz Car Sales Des Plaines Hours
Welcome to Hertz Car Sales Des Plaines proudly serving the Des Plaines area! Hertz Car Sales has simplified the used car
buying experience by eliminating the middleman and protecting you from the haggle process. By reducing these costs we have been able to transfer the savings and offer high-quality, well equipped used cars at great prices. All vehicles are Hertz Certified Pre-Owned with a 12mo/12,000 mi Warranty.
"A Better Way to Buy Used Cars!"
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I wouldn't take my time to write this review, but after I saw the negative reviews I decided to share my opinion. I had a great experience at Herz and... I always send anyone asking there. Today a friend of mine showed me the bad reviews on this website and asked me if I am sure that this is the place. I showed him great reviews that Hertz has on other websites and decided to write this one.We purchased 2017 Altima and they even called us when they received the second key. THere was no presure for getting warranty, etc and we got a great rate. You should go and check for yourself.
We're glad that our team was able to provide such a great buying experience. We hope you'll keep us in mind if you're ever in the market again. Thank ...you for taking the time to leave this review.
Buying process went well only glitch was that I was told the passagner air filter could be replaced after purchased and after I paid I found out that don't... do any type of repair after sale of vehicle. Also several weeks have passed since purchase and I don't have a title yet. I'm worried because during my sale someone called in and they said their temporaty license expired and they still hadn't gotten a title. I have been told that Indiana, where I reside is slow to process titles, (but this isn't the case); I keep hearing both I do and don't have to get a VIN check in Indiana, (sometimes they say I have to do it and sometimes, they say it's done); and now I'm hearing there is a lien on title. I'm worried!!!
Our vehicles are carefully selected from our rental fleet, undergone extensive pre-delivery inspections and passed all requirements to be accepted as ...a Hertz Certified vehicle. After the purchase of the vehicle, if no warranty was purchased, you must service the vehicle to maintain safety standards. We apologize for any confusion, Kathy.
Was a smooth transaction. The people were very friendly
No pressure from seller, Danny was his name, everything was as promised by his part but once I got to finance problems started- of course selling all different... kind of protection - for some I agreed like platinum coverage because that car was from the fleet so you never know what could go wrong, second I felt almost pressured to buy was car care maintenance through Pep Boys which include 6 synthetic oil change and 6 tire rotation for $576. I did not like that but after Kiko's speech I agreed to add that one. What a mistake- I went after one month to Pep Boys for tire rotation but they told me that I can not do that before certain mileage (like it is printed in coupon book), I asked for oil change and got same answer!!! So, according to them I have to drive 10.000 miles and then to came back for oil change- I am driving on average 4.000 miles a year so little over two years to wait for that service!!! I did nit like that and went back to Kiko, finance guy and returned him coupon book and asked to cancel this service. That was end of august and until today my service contract is not cancelled, I did not receive refund even though I called numerous times Kiko and amount is still included in my loan I am paying- of course with interest! And not only that but there are few more things also in the contract - I asked for that and he told me that everything is the way it suppose to be, that I will get refund from Il. state for tax and I believed him! So, be aware what are you signing, look well over everything and do not believe "nice words" they will say anything just to sell product!
Thank you for your review. We apologize for this experience and we assure you this is not our standard. Can you please email us at help@hertzcustomerc...are.com with your contact information, VIN number, and location of vehicle purchased, so we may investigate your concerns and improve our services.
First of all Hertz increased the price of the cars just before my arrival. On one car price was increased by $150 (Rent to buy car) and on another can... price was increased by $300 (Certified). When I asked I was told it was done by corporate and they can’t change it. Later when I contacted rent to buy customer service they said dealer can’t increase the price on rent to buy and if they do I need to contact customer service. I sound sun visor bracket was broken but manager said price is included for that damages and can't be fixed. Before the test drive I asked Richard Ankotovitch about the marks on the tire and he said those are regular marks. But later found at Nissan dealer that tire is damaged, and it was due to car being driven with flat tire. Called Manager Lou on the phone who said nothing was wrong with the car when I bought. "A complete false statement". Hertz ran my credit check again even though I had pre-approval for car loan (2.54%) from Chase bank. New application from hertz had higher rate of interest (3.29%). Finance manager (Kiko) wanted to run a separate application and did not honor Chase banks pre-approval letter. Chase bank did not want to give me check as they were in partner with Hertz car sales and said they will directly send check to Hertz and Hertz manager kept saying that they need check. Chase customer service (3 different agents) and finance manager had multiple conversations, but nothing worked out as Hertz manager said they follow their own rules. Eventually Chase customer service agent said me let Hertz run the application again. But to my surprise rates were higher on new application. When I called Chase as the lender was Chase in the new application, Chase customer service was not able to see new application because it was ran internally. Finance manager was not willing to use the old application (I guess hertz wanted their own commission). At one point of time I was so frustrated with Hertz and Chase I thought I am not going to buy the car. But later I spoke to another bank (CEFCU) where I had pre-approval as well and they said I can refinance with lower interest rates within next couple of days. Another reason to continue the deal was because I can from 200 miles away and did not wanted to stay at hertz show room. Can around 11am and left around 5pm. Just for few extra bugs Hertz lost a valuable customer and future referrals. Had worst experience of car buying in my life.
We sincerely apologize for this, Susheel. Could you please copy this review and email it to us at firstname.lastname@example.org with your reservation number (b...eginning with an H) and your vehicle vin number? We would like to look into this immediately.
I can only say that I thought it was a simply delicious experience.
Like so many have said before, this was a low pressure, no hassle experience. Brian did a great job of answering all our questions and showing us various... cars in our price range. This was the third car my wife and I have purchased from Hertz and we would not hesitate to buy our next one there. I hate the usual car buying process, but the no haggle pricing makes decision making easy - and the prices are very fair.
it has been a very good used car shopping experience
besides the little dings it was in very good condition. didn't feel pushed into buying, but it was exactly what I was looking for. Watch out for the little... cherry bounding down the road. Beep Beep. True Red Mazda 2
I like Rich because he's genuine and is always fighting for us to get the better deal. Also, he did not put pressure on us to buy a car we weren't satisfied... with. I like this Hertz dealership and I recommend it to a friend.