Kendall at the Idaho Center Automall

Thank you Keith for all your help! We had a great experience!

Salesperson was not professional. She did not answer pertinent questions about the vehicle and refused to obtain KBB value. Said dealership would not budge on price. Take it or leave it attitude.

It was a pleasure buying a new truck from Zack. Won't shop on black Friday again.

My initial inquiry was answered so dismissively and so half-hearted that I am certain that you don't care enough for my needs to be worth dealing with.  Rather than finding an answer you threw up your hands and recommend I search your website for a different vehicle than the one I wanted to know about.  It is only a few hours after a supervisor contacted me and heard my dissatisfaction that you got me any answer at all.  We will never make an amiable deal that way. I have no desire to do business with someone who prefers dismissive excuses to actual answers. Bottom line, somebody at your organization listed it for sale. No pictures no price. I inquired, you didn't care. If only a device existed that people carried with them capable of taking pictures and emailing them. Perhaps in the future scientists will develop such a device . If only you had prices for the things you want to sell rather than putting potential customers on the back-burner for days on end or indefinitely and steering them to vehicles they weren't interested in in the first place. If only you cared without a supervisor's intervention. You have had plenty of time and chances to convince me to come in and give you my business. In the end you've merely convinced me that you don't want my business and you don't deserve anyone's. Customer service matters, a drive to go the extra mile, particularly when you're price is not outstandingly low. In that regard you have failed tremendously.

Tim was the only dealer willing to work with my schedule. When I asked him for rough numbers I didn’t get the typical xxxxxxxx you get from the Larry h millers and Peterson about “just come in”. Tim and Kendall were respectful of my time and I will definitely recommend and shop there again.!

Good team, good service. Its all good, the previous sentence says it all.

it was wonderful , easy, and a blessing thank you kendall for being customer friendly!

Our experience started out good. The salesman was very pleasant. However, things took a turn for the worst when we tried to close the deal. The finance representative told us he was going to find us the best finance option with the lowest rate. When he came back, he told us that we were denied from our bank. With perfect credit scores, we were completely shocked. We made several calls to our bank wanting to know why we were denied. Turns out the bank never denied us. This was total deception! I have never had an auto dealer take such a low-blow in order to seal the deal. I recommend not using the finance team at Kendall Auto Mall and getting your own financing if you decide to do business with them.

Did not take the time to properly relay the information on what the problem is with the vehicle to the people that are actually performing the service. Called to say my vehicle was done then I had to wait 25 minutes for them to pull the car around. Would not do a free to rotation on my car even though they were the tires purchased there ( I went to Goodyear and they did a rotation for free). The service reps seemed irritated that I was there.

Very good deal. Process was fine except for the ending paperwork.