Reviews
Service
Our Sequoia was due for service while traveling through Boise, so we called Peterson's for an appointment. What an amazing dealership. We were able to get an appointment right away, and have the service completed in less than an hour. The whole process way exceeded our expectations. Hats off to Peterson's. We highly recommend them
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wonderful lease experience!
Brit helped me get into a lease with a 2016 Corolla. He was very attentive and helpful. He listened to what my needs were and made sure I was happy. I would recommend Brit to any of my friends. Very satisfied with the whole experience and those involved including Lindi, Brit and Efren.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Cary Harp is exceptionally amazing!
I would feel guilty if I were not to comment how amazing Mr. Cary Harp was in helping me and providing an exceptional services because this is the most I can do to toward him with his exceptional services he provided. I have been to many different Toyota dealer ships around the country in Seattle, VA, Florida, Pullman etc. but the service and care I received from Mr. Harp was exceptionally amazing! From my personal experience, it is such agent who communicate with you and the people in the back providing you the services. Employees like Mr. Harp actually express how great the quality of service is in Peterson. It is due to such employee that does his work efficiently and treat the costumer with dignity and respect and provide excellent services that make the company be one of the best. I am highly recommending Peterson to anyone based on the services I received through Mr. Harp. The charges were minimal and the service was fast and efficient. Mr. Harp was not like the other employees of the other Toyota dealerships I have met or came across. For instance, in one of the other Toyota dealer ship, I asked the agent, that the sensor of my car was not functioning or working well. At the end of the services, he didn't tell me anything about the issue and when I asked him realized he didn't even talk to the technician about the key issue and he started telling me that the light of the key is turning on so there didn't seem like any problem with the key. I mean he was apparently expressing that he is taking good care of me but most of us as customer know that if someone is faking or actually helping you. However, Mr. Harp handled each and everything issue or concerned of mine very professionally and resolved all the problem very well! I was absolutely impressed when he walked me to my car and even opened that door for me. I was shocked and didn't know what to do to reward him with his niceness--I am new to the American culture--I was not sure if I should have tipped him or how I should have expressed my satisfaction and happiness toward the services I received from Peterson through him. By tipping here I mean in my culture or back home tipping in the restaurant considered bad but in the U.S it is the other way around. Thus i was not sure if tipping was a good/right thing in such an occasion as I know for valet parking, restaurant etc tipping is a must or a good gesture in the U.S culture but wasn't sure here ;) Thanks again Mr. Harp and Peterson for the excellent services I received and I will always be your customer for the next few years of my stay in Boise!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
"Wasn't planning on buying a car, but did!"
We had the pleasure of working with Tony Ramos. Right away I explained that we were just looking today! Tony was NEVER pushy, but definitely showed us everything we wanted to look at. He was very knowledgeable about all the cars he showed us. He went out of his way to find us "the perfect car!" When he brought it out, my heart was sold! Way to go, Tony!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Customer
I always receive first rate service from Peterson. I have purchased three Toyotas from Peterson since 2006. I know the service agent represents the dealer but also has my interests at heart
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
They were pleasant, prompt, and helpful.
The service associate was very welcoming and pleasant. He also let us know what was happening and needed during the service. We appreciate that he let us know that our tires need to be replaced before winter and gave us a price they would do it for. The whole service was done in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Local Service is good . . .
I downgrade the quality of the repairs, because this is the only place I found where I can grade the actual quality of the original parts of my Prius . .. specifically the tires . . .which are only rated at 30,000 miles. That has to be one of the lowest mileage rating of any tire ever manufactured. If I had been offered a choice by the dealer, e.g., upgrade to 50 or 60K tires, I would have been glad to do so. Sadly, I did not realize just how poor the original tires were, and overlooked it. As it turns out, there is no upgrade package for the car tires anyway. So far as I am concerned, this is a HUGE failing on Toyota's part.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 2.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Purchased a Toyota Highlander from Peterson Toyot
We drove 5 hours to purchase a vehicle from Peterson Toyota We were very happy with the salesperson and the team at Peterson Toyota Our salesman Selver Cecunjanin was really knowledgeable and helped with all the aspects of purchasing a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
JoshD
Excellent service from an excellent dealer. I highly recommend Peterson toyota.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
customer
I am most impressed with this dealership. When we came to purchase our new RAV 4 Curt Knipe was most helpful and was truly a delight to work with. I never felt that salesman pressure that seems to go along with buying a car. He's the BEST!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase